Mallory Little
Kansas City,Missouri
Summary
Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.
Overview
13
13
years of professional experience
Work History
Service Support Coordinator
Johnson Controls Inc.
06.2024 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
Scheduling Dispatch Coordinator
Johnson Controls
12.2022 - 06.2024
- Developed action plans with driving personnel to reduce service failures
- Provided detailed reports on delivery status, delays, cancellations or special instructions from customers or vendors
- Tracked driver performance metrics such as on-time arrivals, route completion times, fuel costs and other relevant data
- Developed efficient processes for dispatching drivers to ensure timely deliveries
Team Leader, Sales Operations
Lincare
01.2020 - 12.2022
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Developed strong relationships with key clients, resulting in increased repeat business.
Lead Coordinator
Dani Beyer - Real Estate
01.2017 - 12.2020
- Identified and resolved daily service and scheduling issues to facilitate operations
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Assisted in the recruitment and onboarding of new team members
- Assessed individual performance regularly against established metrics and provided constructive feedback accordingly
- Implemented process improvements that increased productivity while maintaining high quality standards
- Analyzed data from previous projects to identify areas for improvement in future initiatives
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Monitored daily operations in order to ensure efficient workflow processes were being followed
Administrative Assistant
Hudson Marketing
02.2012 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Associate of Science - Healthcare Administration
Concorde Career College
Kansas City, MO05-2012
High School Diploma -
Staley High School
Kansas City, MO05-2011
Skills
- Data collection
- Document management
- Correspondence management
- Team Management
- MS Office Suite
- Performance monitoring
- Problem-solving aptitude
- Vendor Relations
Timeline
Service Support Coordinator
Johnson Controls Inc.
06.2024 - Current
Scheduling Dispatch Coordinator
Johnson Controls
12.2022 - 06.2024
Team Leader, Sales Operations
Lincare
01.2020 - 12.2022
Lead Coordinator
Dani Beyer - Real Estate
01.2017 - 12.2020
Administrative Assistant
Hudson Marketing
02.2012 - 12.2016
Associate of Science - Healthcare Administration
Concorde Career College
High School Diploma -
Staley High School
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