Mallory Littlejohn
Fort Wayne,IN
Summary
Experienced Customer Success Professional with 5+ years in logistics and vendor data quality management. Skilled in recruiting, including screening drivers and agencies, and adept at building client relationships to drive business growth and retention. Managed logistics for up to 60 accounts simultaneously, made over 80 outbound calls daily, and ensured data accuracy while solving complex problems and enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Vendor Data Quality Coordinator
The Resource Group
11.2023 - Current
- Oversee and maintain the quality of vendor data in databases and systems, ensuring accuracy, completeness, and currency.
- Conduct regular audits of vendor information to verify correctness, resolve discrepancies, and cross-check data with external sources or vendors directly.
- Make over 80 outbound calls daily to vendors, hospitals, and other stakeholders to verify data accuracy, address issues, and ensure up-to-date information.
- Provide training and guidance to staff on data entry standards, quality control processes, and the importance of accurate data management.
- Handle and resolve data-related problems or discrepancies, collaborating with vendors and hospitals to correct issues and maintain data integrity.
- Enhance data quality management processes, implementing best practices and continuous improvements to ensure reliable and effective data handling.
Logistics Coordinator
Paramount Transportation
07.2022 - 08.2023
- Developed detailed quotes for clients, ensuring competitive pricing and accurate cost estimation.
- Oversaw the entire logistics process from initial quotation to final delivery, managing the end-to-end movement of goods, including pickup, transportation, and final delivery, to ensure timely and efficient service.
- Coordinated with third-party transportation providers to arrange necessary services, optimizing the logistics chain for cost and efficiency.
- Conducted cold calls to vendors to assess their capacity for packing and loading shipments, securing resources to meet operational demands and addressing any issues that arose during the move.
- Organized and scheduled delivery dates to align with client needs and transportation availability, ensuring seamless execution of logistics plans.
- Leveraged recruiting skills by screening drivers and agents, making over 80 outbound calls daily to support recruitment efforts and address logistical challenges.
Military Move Manager
Tier One Relocation LLC
10.2019 - 07.2022
- Built and sustained relationships with suppliers, contractors, and military bases, expertly negotiating contracts and ensuring compliance with military standards and regulations.
- Handled VIP shipments with increased responsibility, catering to high-ranking military members and managing sensitive moves involving deceased military personnel with the utmost care and precision.
- Directed the movement of personnel and equipment, overseeing transportation arrangements, tracking shipments, and swiftly resolving any issues that arose during transit.
- Led and mentored logistics teams, delivering training on best practices, safety protocols, and efficient logistics procedures to boost team performance and operational readiness.
- Proactively anticipated and addressed potential logistics issues, such as delays or discrepancies, implementing solutions quickly to ensure smooth operations and high client satisfaction.
- Maintained a high level of service satisfaction by effectively communicating solutions and addressing client needs promptly and professionally.
- Made over 100 outbound calls daily to coordinate logistics, engage with vendors, and support recruitment efforts, ensuring efficient operations and resource allocation.
Claims Support Specialist
SIRVA Worldwide
01.2019 - 10.2019
- Delivered exceptional customer service to clients dissatisfied with their move experience, resolving issues promptly and effectively
- Conducted thorough follow-ups with customers on unresolved issues, demonstrating a commitment to customer satisfaction
- Responded promptly to emails from repair firms, truck drivers/movers, adjusters, and clients, maintaining efficient communication channels
- Managed the Trace box system, contacting drivers and movers involved in the move process to locate missing items or boxes, ensuring a satisfactory resolution for customers
- Assisted customers in filing claims, guiding them through the necessary steps with clarity and professionalism
- Upheld high standards of customer service by fostering strong relationships with clients, ensuring their needs were met and exceeded
- Implemented direct marketing strategies such as mailings and phone contacts to proactively reach out to potential clients, expanding the customer base.
- Assisted in the setup of over 80 claims daily and acted as a liaison with customers to address their inquiries and concerns, ensuring smooth claim processing
Administrative Assistant
All-State Insurance - Ben Bucher
08.2018 - 10.2018
- Maintained high standards of customer service by fostering and nurturing relationships with clients, ensuring their needs were met and exceeded
- Built rapport with clients through active listening, understanding their needs and preferences to deliver exceptional service
- Promptly answered phone calls and emails from customers, directing inquiries to the appropriate department to ensure timely resolution and client satisfaction
- Efficiently completed various administrative tasks, such as filing paperwork and distributing office mail, contributing to the smooth operation of the office
- Managed scheduling responsibilities, including appointments, events, and travel arrangements, optimizing time management and organizational efficiency.
Server
Kilroys
10.2017 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Flight Attendant
United Airlines
05.2016 - 10.2017
- Adapted flexibly to schedule changes, delays, and challenging situations while maintaining a positive attitude and ensuring smooth operations.
- Ensured passenger safety by conducting thorough pre-flight safety checks, adhering to FAA regulations, and executing emergency procedures efficiently.
- Managed medical emergencies and coordinated with the cockpit crew, providing calm and competent support during critical situations.
- Handled upset or difficult passengers with professionalism and empathy, effectively de-escalating conflicts and resolving issues to maintain a positive flight environment.
- Enhanced passenger satisfaction through exceptional in-flight service, addressing individual needs, and delivering a comfortable travel experience.
- Demonstrated strong communication and teamwork skills, coordinating seamlessly with crew members, managing in-flight sales and services, and utilizing multilingual abilities (if applicable) to assist diverse passenger groups.
Skills
- Customer Success
- Business Development
- Sales Support
- Client Relations
- Customer Retention
- Data Quality Management
- Issue Resolution
- Relationship Management
- Logistics Coordination
- Attention to Detail
Websites
Timeline
Vendor Data Quality Coordinator
The Resource Group
11.2023 - Current
Logistics Coordinator
Paramount Transportation
07.2022 - 08.2023
Military Move Manager
Tier One Relocation LLC
10.2019 - 07.2022
Claims Support Specialist
SIRVA Worldwide
01.2019 - 10.2019
Administrative Assistant
All-State Insurance - Ben Bucher
08.2018 - 10.2018
Server
Kilroys
10.2017 - 08.2018
Flight Attendant
United Airlines
05.2016 - 10.2017
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