Mallory Lloyd
Silsbee,United States
Summary
Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
12
12
years of professional experience
Work History
Lead Cashier/Sales Associate
Ulta Beauty Inc.
Beaumont, Texas
10.2023 - 05.2025
- Was a keyholder for 4-5 months & also stepped up as manager while another coworker was out of work for some personal matters.
- Conducted weekly inventory checks to ensure product availability for customers.
- Responsible for opening and closing registers accurately according to established procedures
- I was responsible for meeting the credit card goals myself (which I always exceeded my goal & even won awards for how many credit cards I got during one shift multiple times) & I was responsible for my team also getting their required credit card goals (which they always exceeded their goals
- Oversaw breaks and lunches for all employees
- Responsible for doing walk outs & checking each employees things to help with loss prevention.
- Fixed any errors that were made on the registers
- Processed returns and exchanges efficiently while adhering to company policies.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Handled escalated customer service issues professionally and courteously.
- Greeted customers and provided excellent customer service.
Receptionist
Rachel Donalsons Farmers Agency
Silsbee, United States
10.2021 - 02.2022
- I studied and received my license to sell insurance 2-3 months into
- Delivered exceptional customer service by offering requested information and independently resolving issues.
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
- Directed numerous calls per day to appropriate recipients using multiline system.
- Scheduled appointments and documented updates in scheduling software
- Sold auto/home insurance policies
- Responsible for providing quotes to customers who called requesting one
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Front Desk Receptionist
Shop Love Jentry Boutique
Lumberton, United States
05.2013 - 08.2021
- Met personal, team and company goals in customer service environment
- Managed customer calls efficiently in fast-paced call center environment
- Reconciled discrepancies between purchase orders received from customers and invoices issued
- Assisted with training new team members on customer service protocols
- Greeted customers and provided exceptional customer service
- Restocked shelves as needed to ensure sufficient inventory levels
- Assisted customers with product selection, sizing and styling
- Upsold additional items based on customer interests and needs
- Processed credit card transactions quickly and securely
- Processed returns, exchanges, and refunds in accordance with company policies
- Responsible for setting up displays throughout the store with trending products
Education
High School -
Silsbee High School
05.2005
Skills
- Data entry
- Filing
- Handling multiple phone lines
- Skilled typing
- Customer service
- Loss prevention
- Cash handling
- Conflict resolution
- Staff scheduling
- Employee training
- Problem solving
- Sales expertise
- Office organization
- Time management
- Communication skills
- Interpersonal skills
- Office management
- Phone etiquette
- PC proficient
- Multitasking and prioritization
Affiliations
•Receiving my insurance license
•Blogging
•Beauty influencer on social media.
Languages
English, Native
Timeline
Lead Cashier/Sales Associate
Ulta Beauty Inc.
10.2023 - 05.2025
Receptionist
Rachel Donalsons Farmers Agency
10.2021 - 02.2022
Front Desk Receptionist
Shop Love Jentry Boutique
05.2013 - 08.2021
High School -
Silsbee High School