Mallory Marcy
Fuquay-Varina,NC
Summary
Dynamic and detail-oriented professional with experience at Kelly Eye Center, specializing in insurance verification and patient care. Proven ability to enhance client relations and implement care plans while ensuring HIPAA compliance. Skilled in medical terminology and compassionate patient support, fostering seamless communication across healthcare teams.
Overview
3
3
years of professional experience
Work History
Intern - Insurance Verification Specialist
Kelly Eye Center
03.2023 - 07.2025
- Accurately reviewed insurance coverage details for patients by contacting insurance carriers and using payer portals.
- Maintained precise records of verification status, eligibility responses, and policy information in electronic systems.
- Collaborated with medical billing, intake, and patient care teams to ensure aligned insurance processing and timely documentation.
- Handled sensitive patient data in accordance with HIPAA guidelines and internal privacy protocols.
- Assisted in preparing prior authorization/appeal documentation for denied claims, supporting patient access to care through insurer review processes.
Private Unlicensed Personal Care Assistant
Private Client
01.2025 - Current
- Assisted clients with daily living activities, enhancing comfort and promoting independence.
- Developed personalized care plans tailored to individual client needs and preferences.
- Monitored clients' health status, reporting changes promptly to healthcare professionals.
- Collaborated with families to address concerns and improve overall care quality for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Delivery Driver
Domino's Pizza
10.2024 - 08.2025
- Navigated delivery routes efficiently to ensure timely arrival at destinations.
- Maintained accurate records of deliveries and customer interactions.
- Operated delivery vehicles adhering to safety regulations and company standards.
- Communicated effectively with customers regarding delivery schedules and issues.
- Collaborated with logistics teams to streamline delivery processes and improve efficiency.
Assisted Living Receptionist
The Addison of Fuquay-Varina
08.2022 - 10.2024
- Streamlined office operations by managing all document workflows—copying, faxing, and filing—with 100% accuracy and rapid turnaround.
- Orchestrated a 12-line phone system, enthusiastically greeting and directing an average of 30 daily callers to the right departments.
- Resolved customer issues and complaints through proactive inquiry and follow-up, boosting satisfaction and fostering repeat business.
- Safeguarded client and company data by rigorously enforcing confidentiality protocols and secure record-keeping.
- Facilitated seamless communication across teams by sorting, distributing, and tracking over 30 incoming emails, faxes, and messages each day.
Education
Currently Enrolled - Health Sciences
Wake Tech Community College
Raleigh, NC05-2027
Skills
- HIPPA Compliant
- Insurance Experience
- Health Care Experience
- Multi-line telephone experience
- Reception desk management
- Customer/Client relations
- Medical terminology
- Business Experience
- Compassionate patient care
- Care plan implementation
Timeline
Private Unlicensed Personal Care Assistant
Private Client
01.2025 - Current
Delivery Driver
Domino's Pizza
10.2024 - 08.2025
Intern - Insurance Verification Specialist
Kelly Eye Center
03.2023 - 07.2025
Assisted Living Receptionist
The Addison of Fuquay-Varina
08.2022 - 10.2024
Currently Enrolled - Health Sciences
Wake Tech Community College