Mallory Hoffman

Millersburg,PA

Summary

Obtain an outside sales position that will enable me to use my strong sales skills, steel industry background and ability to work well with others. Proficient in building relationships, negotiating deals and closing sales. Detail-oriented, innovative, initiative-taker and congenial salesperson.

Knowledgeable [Desired Position] with strong background in managing key client accounts and fostering lasting business relationships. Adept at developing strategic plans that drive revenue growth and client satisfaction. Demonstrated expertise in utilizing negotiation skills and communication proficiency to exceed client expectations.

Overview

years of professional experience

Work History

Senior Account Manager

Cleveland Cliffs-Steelton

05.2013 - 06.2025

Supervise a team of account managers
Coordinate with other departments to ensure clients’ needs are fulfilled
Manage the Steel Stock Program in Steelton, PA and Houston, TX
Oversee customer accounts, including new customer set-up, solicit price inquiries, quote prices, input customer orders and expedite material through our production facilities
Travel to visit customers and make sure they are pleased with the performance at our Mill
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Review specifications and chemistries to make sure purchase orders meet customers’ needs
Verify and audit manufacturing order details
Manage high-value and strategic client accounts, including developing and implementing account strategies
Attend weekly meetings with the different Mills to discuss production, scheduling and customer requests
Make outbound prospecting calls to potential clients
Set sales goals, conduct regular check-ins and identify opportunities for upselling and expanding services
Develop new business with existing clients and identifying areas of improvement to exceed sales quotas
Serve as the entry point for orders coming into the organization and perform all tasks related to providing service to customers
Collaborate with the sales team to identify and grow opportunities within the territory
Schedule work to be completed with consideration to deadlines and efficient operations
Provide mentorship and guidance to junior team members to help them develop their skills
Assignments

Executive Assistant

Harrisburg Area Community College

06.2008 - 04.2013

Managed the front desk; received and screened incoming calls and visitors; prioritized matters and alerted the executive accordingly
Took minutes at the weekly meetings; produced a variety of documents and reports for management
Established and maintained various filing and record management systems
Ordered supplies and submitted work order requests for the Maintenance Department
Assigned vehicles to faculty/staff and reported the mileage for each discipline
Worked on budgeting (PV, Sewer & Water) UGI bills and implemented monthly spreadsheets
Prepared invoices, reports, memos, letters and financial statements
Filed and retrieved corporate documents, records and reports
Opened, sorted and distributed incoming correspondence, including faxes and emails
Dispatched mechanics for all building repairs, trouble calls, etc.
Coordinated invoices
Maintained building maintenance and OEM manuals and updated CAD and TMA building files
Assisted with payroll, staff and other department information utilizing Banner, Excel, etc.
Inputted building updates to TMA per direction of Project Manager
Researched and documented electrical, natural gas and water usage in Excel
Assignments

Secretary

ArcelorMittal Steel

05.2011 - 03.2012

Prepared presentations, letters, and memos for effective correspondence
Edited budgets and spreadsheets for management
Collaborated with various departments on a regular basis
Assisted customers/employees by phone
Maintained records and generated appropriate reports
Assignments

Education

Bachelor of Science - Kinesiology (Fitness Studies Option)

Pennsylvania State University

University Park, PA

12.2010

Skills

Proficient in both Windows and Mac Operating Systems
Microsoft Office Suite (Word, Publisher, Excel, Access and PowerPoint)
Relationship building
Highly competitive, self-starter who is organized, disciplined, and goal-oriented
Proven work experience as a Senior Account Manager or relevant sales role
Capable of meeting deadlines and working under pressure

Hands on experience in managing research for specific projects or requests
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Able to take initiative and execute administrative duties in a flawless manner
Excellent customer service skills
Ability to foster strong, long-term relationships with clients
Excellent negotiation skills

Timeline