Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Hoffman

Millersburg,PA

Summary

Obtain an outside sales position that will enable me to use my strong sales skills, steel industry background and ability to work well with others. Proficient in building relationships, negotiating deals and closing sales. Detail-oriented, innovative, initiative-taker and congenial salesperson.

Knowledgeable [Desired Position] with strong background in managing key client accounts and fostering lasting business relationships. Adept at developing strategic plans that drive revenue growth and client satisfaction. Demonstrated expertise in utilizing negotiation skills and communication proficiency to exceed client expectations.

Overview

17
17
years of professional experience

Work History

Senior Account Manager

Cleveland Cliffs-Steelton
05.2013 - 06.2025
  • Supervise a team of account managers
  • Coordinate with other departments to ensure clients’ needs are fulfilled
  • Manage the Steel Stock Program in Steelton, PA and Houston, TX
  • Oversee customer accounts, including new customer set-up, solicit price inquiries, quote prices, input customer orders and expedite material through our production facilities
  • Travel to visit customers and make sure they are pleased with the performance at our Mill
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
  • Review specifications and chemistries to make sure purchase orders meet customers’ needs
  • Verify and audit manufacturing order details
  • Manage high-value and strategic client accounts, including developing and implementing account strategies
  • Attend weekly meetings with the different Mills to discuss production, scheduling and customer requests
  • Make outbound prospecting calls to potential clients
  • Set sales goals, conduct regular check-ins and identify opportunities for upselling and expanding services
  • Develop new business with existing clients and identifying areas of improvement to exceed sales quotas
  • Serve as the entry point for orders coming into the organization and perform all tasks related to providing service to customers
  • Collaborate with the sales team to identify and grow opportunities within the territory
  • Schedule work to be completed with consideration to deadlines and efficient operations
  • Provide mentorship and guidance to junior team members to help them develop their skills
  • Assignments

Executive Assistant

Harrisburg Area Community College
06.2008 - 04.2013
  • Managed the front desk; received and screened incoming calls and visitors; prioritized matters and alerted the executive accordingly
  • Took minutes at the weekly meetings; produced a variety of documents and reports for management
  • Established and maintained various filing and record management systems
  • Ordered supplies and submitted work order requests for the Maintenance Department
  • Assigned vehicles to faculty/staff and reported the mileage for each discipline
  • Worked on budgeting (PV, Sewer & Water) UGI bills and implemented monthly spreadsheets
  • Prepared invoices, reports, memos, letters and financial statements
  • Filed and retrieved corporate documents, records and reports
  • Opened, sorted and distributed incoming correspondence, including faxes and emails
  • Dispatched mechanics for all building repairs, trouble calls, etc.
  • Coordinated invoices
  • Maintained building maintenance and OEM manuals and updated CAD and TMA building files
  • Assisted with payroll, staff and other department information utilizing Banner, Excel, etc.
  • Inputted building updates to TMA per direction of Project Manager
  • Researched and documented electrical, natural gas and water usage in Excel
  • Assignments

Secretary

ArcelorMittal Steel
05.2011 - 03.2012
  • Prepared presentations, letters, and memos for effective correspondence
  • Edited budgets and spreadsheets for management
  • Collaborated with various departments on a regular basis
  • Assisted customers/employees by phone
  • Maintained records and generated appropriate reports
  • Assignments

Education

Bachelor of Science - Kinesiology (Fitness Studies Option)

Pennsylvania State University
University Park, PA
12.2010

Skills

  • Proficient in both Windows and Mac Operating Systems
  • Microsoft Office Suite (Word, Publisher, Excel, Access and PowerPoint)
  • Relationship building
  • Highly competitive, self-starter who is organized, disciplined, and goal-oriented
  • Proven work experience as a Senior Account Manager or relevant sales role
  • Capable of meeting deadlines and working under pressure
  • Hands on experience in managing research for specific projects or requests
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Able to take initiative and execute administrative duties in a flawless manner
  • Excellent customer service skills
  • Ability to foster strong, long-term relationships with clients
  • Excellent negotiation skills

Timeline

Senior Account Manager

Cleveland Cliffs-Steelton
05.2013 - 06.2025

Secretary

ArcelorMittal Steel
05.2011 - 03.2012

Executive Assistant

Harrisburg Area Community College
06.2008 - 04.2013

Bachelor of Science - Kinesiology (Fitness Studies Option)

Pennsylvania State University