Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Quote
Work Preference
Software
Timeline
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Mallory Marshall

Mallory Marshall

Wilkesboro,NC

Summary

Accomplished Chief Operating Officer at Overmountain Studios, adept in streamlining operations and enhancing productivity through strategic planning and effective project management. Demonstrated expertise in financial recordkeeping and QuickBooks Online, coupled with exceptional skills in staff management and client relations. Proven track record of delivering projects on time and fostering strong client and vendor relationships.

Overview

22
22
years of professional experience

Work History

Chief Operating Officer

Overmountain Studios
09.2022 - Current
  • Oversee day-to-day operations to keep organization running smoothly while meeting business goals.
  • Manage financial, operational and human resources to optimize business performance.
  • Oversee business-wide changes to streamline & modernize procedures and organization.
  • Establish and maintain strong relationships with customers and vendors.
  • Streamline bookkeeping and office procedures to increase efficiency and productivity.
  • Complete payroll for employees and maintain detailed records.
  • Maintain and process invoices, deposits, accounts payable and accounts receivables.
  • Established and integrated QuickBooks online accounting system resulting in accurate financial records.
  • Reconcile and correct issues with financial records.
  • Streamline daily reporting information entry for efficient record keeping purposes.
  • Work with clients to plan projects that meet their needs.
  • Schedule phases for large projects and work to staff to ensure project deadlines and objectives are met.
  • Provide detailed project status updates to clients, staff, and management.
  • Identify areas of improvement and make adjustments on projects and processes.
  • Provided front and backend website development using WordPress.
  • Oversaw technical issues and troubleshooting requests to resolve user problems.
  • Delivered user support to clients to train, educate and answer questions.
  • Managed procurement activities to secure resource acquisitions at best possible cost.

Homemaker / Self Employment

Self Employed
05.2012 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.
  • Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
  • Effectively leading team members to reach their goals with strategic planning sessions and implementation.
  • Work independently as well as with teams to achieve monthly, quarterly and yearly goals.
  • Establish procedures to guide successful day to day activities.
  • Demonstrated skills in patiently identifying and solving problems in stressful situations.
  • Identified issues, analyzed information and provided solutions to problems.

Operations Manager, Bookkeeper and Designer

High Country Signs
07.2002 - 05.2012
  • Conducted meetings with clients to establish project goals, timeline, and objectives. Maintained effective communication of progress throughout duration of project.
  • Delegated tasks to employees and ensured projects met deadlines and expectations.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer and employee satisfaction.
  • Directed initiatives to improve work environment, company culture and overall business strategy.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and maintained relationships with customers to build positive connections and nurture relationships.
  • In some situations, I had to demonstrate strong issue resolution and dynamic communication skills.
  • Demonstrated use of QuickBooks accounting system to reflect accurate financial records, while working closely with accountant.
  • Maintained and processed invoices, deposits, and tax payments.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate records.
  • Met with customers to present mockups and collect information for adjustments.
  • Conceptualized and designed new and creative sign graphics and layouts to match customer specifications for signage materials.
  • Created custom signs for customers with quality builds and careful installation.
  • Designed and prepared vinyl for application on substrates or with associated plotting, weeding, trimming and taping.

Education

High School Diploma -

Watauga High School
Boone, NC

Skills

  • Planning and execution of multiple projects simultaneously
  • Project Management
  • Client meetings, relationship building and communication
  • Staff Management
  • Financial Record keeping
  • Payroll Administration
  • Accounting and bookkeeping using Quickbooks Online
  • Advanced Technology Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureWork from home optionPaid sick leaveTeam Building / Company RetreatsPersonal development programsCareer advancementFlexible work hours

Software

Quickbooks Online

Mondaycom

Microsoft 365

Google Products

Timeline

Chief Operating Officer

Overmountain Studios
09.2022 - Current

Homemaker / Self Employment

Self Employed
05.2012 - Current

Operations Manager, Bookkeeper and Designer

High Country Signs
07.2002 - 05.2012

High School Diploma -

Watauga High School

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Mallory Marshall