Mallory Mayers
Stevensville,MI
Summary
Highly adaptable laboratory professional with 7 years of experience across molecular biology, microbiology, and generalist laboratory departments. Proven ability to quickly learn new systems, workflows, and instrumentation. With my diverse background across multiple laboratory settings and a patient-centered approach, I will bring a unique set of skills to the Technical Support Specialist role at Sysmex.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Laboratory Scientist- Generalist
Quest Diagnostics
Niles, MI
12.2025 - Current
- Operated and maintained automated analyzers, including Sysmex XN-2000, Sysmex CS-2500, Clinitek Novus and UF-5000, and Roche Cobas 6000.
- Troubleshot and resolved complex instrument errors (software, hardware, and reagent issues), often coordinating with field service engineers and hospital staff to ensure minimal downtime.
- Documented all maintenance, QC, and troubleshooting activities in compliance with regulatory and CLIA guidelines.
- Ability to work independently with minimal supervision while making clear timely decisions that result in best patient care.
Medical Laboratory Scientist- Microbiology
Corewell Health
St. Joseph, MI
05.2023 - 12.2025
- Operated and maintained automated analyzers, including Cepheid Genexpert, Roche Liat, Biomerieux Biofire FilmArray, Bact/Alert Virtuo, and Vitek- MS.
- Performed microbial identification, susceptibility testing, and culture result interpretation.
- Troubleshot microbial culture issues, contamination events, and analyzer discrepancies.
- Clearly communicated technical findings to laboratory leadership.
- Mentored new staff, providing training on laboratory techniques and best practices for managing an efficient workflow.
- Conducted complex laboratory tests to diagnose and monitor patient conditions.
Medical Laboratory Scientist- Molecular Biology
Sparrow Health
Lansing, MI
08.2020 - 05.2023
- Operated and maintained automated analyzers, including Agena MassArray Dx, Roche Cobas 6800, BDMAS, Alinity m, Qiagen QIAstat DX, and Diasorin Liaison MDX.
- Conducted molecular testing including PCR, DNA/RNA extraction, amplification, and analysis.
- Identified and resolved technical problems related to reagents, instrumentation, assay performance, and possible contamination.
- Ensured accurate documentation and adherence to regulatory standards in a high-throughput environment.
- Mentored new staff, providing training and guidance on new assays and instrumentation.
Medical Laboratory Scientist- Generalist
Sparrow Health
Lansing, MI
08.2019 - 08.2020
- Operated and maintained automated analyzers, including Roche Cobas 6000, OrthoVision, Beckman Coulter DXI, DXH, and DXU
- Troubleshot analyzer errors, issues with QC, and specimen integrity issues to maintain minimal downtime.
- Supported laboratory staff by identifying root causes of technical issues and providing clear solutions.
- Maintained compliance with CLIA, CAP, and SOP requirements, ensuring accurate and timely reporting of patient results.
- Provided documentation for instrumentation issues, corrective actions, and instrument maintenance activities.
- Collaborated with technical service and the team to resolve recurring instrument or software issues.
Education
Bachelor of Science - Medical Laboratory Science
Ferris State University
Big Rapids, MI05-2019
Skills
- Excellent communicator
- Training of new staff, offering guidance whenever needed
- Ability to work both independently and in a team atmosphere
- Troubleshooting and recognizing when to call technical service
- Comfortability learning new skills and new instrumentation
- Quality Control (QC) & Quality Assurance (QA)
- LIS / LIMS Systems
- SOP Compliance & Documentation
- CAP, CLIA, FDA, ISO Compliance
- Data Analysis & Result Interpretation
Certification
- ASCP MLS Certified 2019-Present
Timeline
Medical Laboratory Scientist- Generalist
Quest Diagnostics
12.2025 - Current
Medical Laboratory Scientist- Microbiology
Corewell Health
05.2023 - 12.2025
Medical Laboratory Scientist- Molecular Biology
Sparrow Health
08.2020 - 05.2023
Medical Laboratory Scientist- Generalist
Sparrow Health
08.2019 - 08.2020
Bachelor of Science - Medical Laboratory Science
Ferris State University