Mallory McCartney
Grand Rapids
Summary
Customer-focused Sales individual with solid understanding of retail dynamics, marketing and customer service. Offering 9 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Looking to expand my knowledge and skills and would be open to new job experiences outside of my retail background.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Paul Bunyan Communications
07.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
City Employee
City Of Bovey
11.2021 - Current
- Completed minor repairs, preventive maintenance, refueling and pre-trip inspections on vehicles and equipment.
- Helped keep city running smoothly in winter with prompt snow and ice removal.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Medical Administrative Assistant/Medical Scribe
Northwoods Acupuncture And Wellness Center
06.2021 - 06.2022
- Obtained and documented confidential patient medical information such as symptoms and allergies, medications, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated patient scheduling and billing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing paperwork
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Trained and assisted in preforming medical therapies such as fire cupping, ATP and red light therapy
- Sanitized, restocked and organized exam rooms and medical equipment.
Medical Telescribe/ Telescribe Ambassador
ScribeAmerica LLC
08.2020 - 02.2022
- Stayed on top of current patient loads to facilitate efficient and organized workflow utilizing EPIC software
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Appropriately scheduled scribes to corresponding providers
- Effectively communicated with new scribes to provide training/shadowing sessions with providers via Zoom video calls and Google hangouts
Medical Scribe
ScribeAmerica LLC
08.2019 - 03.2020
- Efficiently documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Assist physician in locating specific patient records such as medications, procedures, diagnosis, treatment plans and correlating dates, etc.
- Use of Epic software to input information into computerized patient record system.
- Pre-chart multiple patients and address overview with physician, updating them with any new findings or lab results prior to entering rooms.
Sales Representative
American Eagle Outfitters
02.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engaged with customers and promoted specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Prepared merchandise for sales floor by pricing or tagging
Sales Representative
Tradehome Shoes Inc.
01.2019 - 09.2019
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated brand awareness and positive product impressions to increase sales
Assistant Store Manager/ Manager In Training
American Eagle Outfitters
08.2016 - 10.2018
- Performed opening and closing procedures, conducted business calls and store meetings
- Managed store forecasting and scheduling via Kronos/Microsoft Excel software and participated in weekly forecast meetings
- Assessed job applications, conducted interviews and made hiring recommendations to bring in fitting candidates via Nest software
- Trained and managed associates in customer service and sales techniques and conducted associate counselings by performing biweekly productivity and efficiency surveys to aid in growth
Education
High School Diploma -
Home School
Bovey, MN06.2013
Skills
- Customer-service Skills
- Detail Oriented
- Adept multi-tasker
- Payment Processing/Money Handling
- Inventory Auditing/Management
- Hiring/Training
- Scheduling
- File Management Compliance
- Safety Compliance
- HIPAA Compliance
- Proficient in EPIC Software
- EMR / EHR
- Data Entry
- Medical Terminology
Timeline
Customer Service Representative
Paul Bunyan Communications
07.2022 - Current
City Employee
City Of Bovey
11.2021 - Current
Medical Administrative Assistant/Medical Scribe
Northwoods Acupuncture And Wellness Center
06.2021 - 06.2022
Medical Telescribe/ Telescribe Ambassador
ScribeAmerica LLC
08.2020 - 02.2022
Medical Scribe
ScribeAmerica LLC
08.2019 - 03.2020
Sales Representative
American Eagle Outfitters
02.2019 - 09.2019
Sales Representative
Tradehome Shoes Inc.
01.2019 - 09.2019
Assistant Store Manager/ Manager In Training
American Eagle Outfitters
08.2016 - 10.2018
High School Diploma -
Home School
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