Mallory McClain
Kuna,ID
Summary
Organized, dependable, and detail-oriented team player who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
St. Luke's Children's Developmental Pediatrics
06.2021 - Current
- Greeted and assisted patients with check-in procedures.
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Provided excellent customer service by promptly answering patient inquiries, and incoming calls, scheduling appointments, and filing medical records.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Offered simple, clear explanations to help clients and families understand clinic policies and procedures.
- Trained new staff on clinic processes and procedures.
- Created MS Excel spreadsheets and workflows for processes in the clinic.
- Assisted in creating 3 separate multi-disciplinary clinics with multiple providers.
- Created scheduling templates for 9 providers.
Customer Service Representative
Citi
01.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, and handled time, and productivity.
Cashier
TJ Maxx & HomeGoods
11.2018 - 01.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about purchases, store policies, and store returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, and refunds, and resolved transaction issues.
- Used POS system to enter orders, process payments, and issue receipts.
Catering Coordinator
Panera Bread
10.2016 - 07.2018
- Analyzed catering orders and liaised with staff to set up equipment, supplies, and menus to meet client expectations.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Handled incoming company phone calls, addressing customer needs, concerns, and deadlines to promote retention and satisfaction.
- Accepted and processed customer payments in cash, credit cards, and checks, checking for validity.
- Communicated efficiently with other restaurant staff to ensure a smooth and quality experience for all patrons.
- Inspect final arrangements with the customer to ensure satisfaction.
- Excellent communication and organization skills.
- Ability to meet deadlines consistently.
Education
High School Diploma -
Bishop Kelly High School
Boise, ID05.2015
Skills
- Extremely Organized
- Medical Terminology
- Specialist Referrals
- Front Desk Operations
- Patient Scheduling
- Performance Standards Compliance
- Solution Implementation
- Microsoft Office Proficient
Volunteer Work
Service Trip
Habitat for Humanity - New Orleans, LA
- Helped with mold remediation, painting, concrete work, cleaning, and general labor.
Officer for O.A.T.H.S.
Organization Assisting the Homeless Student - Boise, ID
- Provided tutoring for children at City Lights Women and Children's Shelter 2 hours per week.
- Assisted at the "HUB" during school breaks (Thanksgiving, Christmas, Spring Break, and Summer).
- Organized and maintained fundraisers for O.A.T.H.S. which supported City Lights, Corpus Christi House, and Interfaith Sanctuary.
- Organized annual Christmas shopping trip for students staying at City Lights, Corpus Christi House, and Interfaith Sanctuary.
Timeline
Patient Access Specialist
St. Luke's Children's Developmental Pediatrics
06.2021 - Current
Customer Service Representative
Citi
01.2020 - 05.2021
Cashier
TJ Maxx & HomeGoods
11.2018 - 01.2020
Catering Coordinator
Panera Bread
10.2016 - 07.2018
High School Diploma -
Bishop Kelly High School
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