Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Mcdonald

Odessa,TX

Summary

Customer-focused and detail-oriented Member Service Representative with 2 years of experience in financial services and a strong foundation in handling financial transactions, customer inquiries, and problem-solving. Eager to transition into an Accounts Payable Clerk role at Saulsbury Industries, bringing transferable skills such as attention to detail, organization, and a commitment to process efficiency. Quick to learn new systems and processes, with a strong desire to contribute to the financial success and operational efficiency of your team.

Overview

5
5
years of professional experience

Work History

Member Service Representative

First Basin Credit Union
07.2023 - Current
  • Utilized strong data entry skills to maintain accurate account records, support financial transactions, and assist with various banking services.
  • Managed large volumes of member data and transaction details with a high degree of accuracy, ensuring that all entries were error-free and up-to-date.
  • Maintained a strong attendance record and consistently met performance goals and deadlines in a fast-paced environment.
  • Demonstrated a high level of professionalism and discretion while handling sensitive member information. Maintained strict confidentiality regarding personal and financial data in line with regulatory standards.

Team Member

Mini Mart
06.2022 - 09.2022
  • Managed cash registers and processed customer transactions with a high degree of accuracy, ensuring that all payments were recorded correctly.
  • Interacted with customers in a courteous and professional manner, addressing inquiries and resolving issues promptly.

E-store Curbside Associate

HEB Grocery Store
09.2021 - 05.2022
  • Worked closely with other curbside associates, customer service representatives, and supervisors to ensure orders were filled accurately and efficiently.
  • Quickly addressed issues such as missing or incorrect items and worked with team members to resolve these concerns in a timely manner.


Sales Associate

Full Throttle Racing & Collectables
02.2021 - 08.2021
  • Oversaw and reviewed sales transactions, including processing returns, exchanges, and tracking inventory, ensuring all records were accurate.
  • Managed sensitive financial information related to customer purchases, transactions, and sales records. Handled private data with discretion and adhered to confidentiality agreements to protect both customer and company information.

Restaurant Team Member

Fazoli's Restaurant
06.2020 - 03.2021
  • Managed multiple tasks during busy periods, including taking orders, preparing food, and assisting with customer service.
  • Worked collaboratively with team members to ensure a smooth dining experience for customers. This included coordinating tasks, helping each other during peak hours, and ensuring high-quality service was consistently delivered.


Education

Associate of Applied Science - Criminal Justice

Odessa College
05.2022

High School Diploma -

OCTECHS
05.2022

Skills

  • Proficient in Microsoft Office Suite (Excel, Word, Outlook)
  • Time Management & Attention to Detail
  • Confidentiality & Data Security
  • Filing & Data Entry
  • Cross-functional Collaboration

Timeline

Member Service Representative

First Basin Credit Union
07.2023 - Current

Team Member

Mini Mart
06.2022 - 09.2022

E-store Curbside Associate

HEB Grocery Store
09.2021 - 05.2022

Sales Associate

Full Throttle Racing & Collectables
02.2021 - 08.2021

Restaurant Team Member

Fazoli's Restaurant
06.2020 - 03.2021

Associate of Applied Science - Criminal Justice

Odessa College

High School Diploma -

OCTECHS

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