Mallory McMillan
Jacksonville,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Representative
Jacksonville University
Jacksonville, FL
06.2022 - Current
- Assisted patients with scheduling appointments and managing their orthodontic needs.
- Provided information about services, procedures, and insurance options to patients.
- Managed inbound calls, addressing inquiries and resolving issues promptly.
- Educated patients on pre-visit requirements and post-visit instructions clearly.
- Adhered to HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Housekeeper/ Organizer
Harts Connected
Jacksonville, Florida
05.2021 - 06.2022
- Organized bedrooms, closets, and bathrooms.
- Kept an inventory of cleaning supplies and food in the pantry.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Assisted in laundry services including washing, drying, and folding linens.
Customer Service Rep
Chep Pallets
Jacksonville, Florida
01.2018 - 11.2019
- Deliver exquisite customer service while multitasking.
- Schedule pickup and delivery appointments on the Blujay Transportation Management system.
- Check in/out drivers after their loads are completed.
- Receiving and dispatching orders for products or deliveries using the SAP system.
- Responsible for reviewing all paperwork was accurately and fully completed.
- Answering all incoming calls and emails in a timely manner.
- Assisted with administrative duties, i.e., timekeeping, reviewing resumes, scheduling interviews, drug screens, and onboarding of new hires.
- Organized and schedule meetings and appointments.
Entertainment Consultant
AT&T/Spring Mobile
Jacksonville, Florida
06.2016 - 01.2018
- Greeted all customers upon arrival.
- Assisted customers with any questions or issues they had regarding their devices.
- Informed all customers of current sales and promotions.
- Troubleshoot devices.
- Activated new services.
Medical Assistant
Beaches Family Medicine
Jacksonville beach, Florida
12.2010 - 06.2013
- CPR certified.
- Assisted in the examination and treatment of patients.
- Measured vital signs, such as pulse rate, temperature, blood pressure, weight, and height.
- I gave injections, performed treatments, and conducted routine laboratory tests.
- Prepared treatment rooms for the examination of patients.
- Draped patients with coverings, and positioned instruments and equipment.
- Cleaned and sterilized instruments.
- Inventoried and ordered medical supplies and materials.
Credit Risk Early Warning
Citibank Call Center
Jacksonville, Florida
02.2007 - 10.2008
- Evaluated customer records and recommended that the account be closed, the credit limit be reduced or extended, or collection be attempted, based on earnings and savings data, payment history, and purchase activity of the customer.
- Analyzed credit information in order to determine the risk involved in lending money to commercial customers.
- Described credit risk and the amount of loan profit.
- Analyzed the paying habits of customers who were delinquent in the payment of bills and recommended action.
Cashier
Publix Supermarket
Jacksonville, Florida
04.2005 - 02.2007
- Operated the cash register to itemize and total customers' purchases in stores.
- Collected cash, check, and charge payments from customers, and made change for cash transactions.
- Counted money in cash drawers at the beginning and end of the work shift.
Education
Concorde -
Concorde
Jacksonville01.2015
Medical Assistant Certification -
Everest University
Jacksonville01.2010
Diploma -
First Coast High
Jacksonville01.2006
Skills
- Customer service
- Customer relationship management
- Communication skills
- Attention to detail
- Problem solving
- Organizational skills
- Appointment scheduling
- Conflict resolution
Affiliations
- Liturgical Dance
- Martial Arts
Certification
- BLS Certified by American Heart Association Issued on 07/06/2024
Timeline
Patient Representative
Jacksonville University
06.2022 - Current
Housekeeper/ Organizer
Harts Connected
05.2021 - 06.2022
Customer Service Rep
Chep Pallets
01.2018 - 11.2019
Entertainment Consultant
AT&T/Spring Mobile
06.2016 - 01.2018
Medical Assistant
Beaches Family Medicine
12.2010 - 06.2013
Credit Risk Early Warning
Citibank Call Center
02.2007 - 10.2008
Cashier
Publix Supermarket
04.2005 - 02.2007
Concorde -
Concorde
Medical Assistant Certification -
Everest University
Diploma -
First Coast High
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