Mallory Mettille
Lynn Haven,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Lead Server
Captains Table Fish House
Panama City, FL
07.2022 - Current
- Managed staff of 7 servers, delegating tasks and ensuring timely completion.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Server
Feruccis Ristorante
Panama City , FL
01.2022 - 11.2022
- Provided exceptional wine service and curated pairing recommendations to enhance the dining experience in a high-end restaurant setting.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
Hostess
Feruccis Ristorante
Panama City, FL
01.2022 - 11.2022
- Trained new hostesses in customer service and job duties.
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Provided menus to customers and answered questions regarding menu items.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
Associate of Arts -
Gulf Coast State College
Panama City, FL05-2024
High School Diploma -
A. Crawford Mosley High School
Lynn Haven, FL05-2023
Bachelor of Science - Mechanical Engineering
Florida State University
Tallahassee, FL05-2026
Skills
- Diligent Worker
- Problem Solving
- Leadership
- Customer Service
- Critical Thinking
- Teamwork
Timeline
Lead Server
Captains Table Fish House
07.2022 - Current
Server
Feruccis Ristorante
01.2022 - 11.2022
Hostess
Feruccis Ristorante
01.2022 - 11.2022
Associate of Arts -
Gulf Coast State College
High School Diploma -
A. Crawford Mosley High School
Bachelor of Science - Mechanical Engineering
Florida State University
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