Mallory Milam

Adept at driving community engagement and enhancing resident relations, I significantly improved occupancy rates and tenant satisfaction at RPM Living. Skilled in financial budgeting and reporting, and proficient in conflict resolution, my strategic approach to property management and staff training has consistently aligned with organizational goals, achieving measurable results. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Dedicated Community Manager with 2 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.

• Achieved the occupancy goal in order to refinance the loan for The Qs at Towne Oaks during a complete freeze on expenses. I initiated a Property Yard Sale and a Car Wash to raise funds for the site to turn units.
• My site and team's delinquency and collections procedures were so effective that my Regional Manager asked me to visit all my sister properties to train the Assistant Community Managers in this department to increase rent collections.
• I trained and guided my previous Assistant Community Manager to be ready when her promotion came available.
• I was asked by my Regional Manager to assist with welcoming in one of the team's new Community Managers and be a guide during her transition to RPM.
• I was referred by my Regional Manager and was involved in the RPM transitions department and was assigned a Leasing Consultant, Assistant Community Manager, and Community Manager.