Mallory Misner
Gaithersburg,MD
Summary
Driven business professional with experience in project management, process improvement and talent acquisition. Proven track record of successfully streamlining hiring and onboarding operations. Adept at analyzing data to identify trends and developing creative strategies to improve efficiency.
Overview
12
12
years of professional experience
Work History
AI Training Expert- HR
Confidential
03.2023 - Current
- Maximizing AI system performance while adhering to ethical boundaries and ensuring responsible use of machine learning technology
- Curating and preparing HR-related data to test model responses to improve the accuracy and precision of AI predictions, and decision-making
- Meticulously reviewing and editing model responses resulting in higher accuracy and efficiency in AI processing
- Refining responses to improve Natural Language Processing (NPL) by conducting model testing iterations
- Designing and testing conversational flows to improve user engagement
- Evaluating and coaching new AI trainers to develop and sharpen skills according to strict guidelines and metrics.
- Managing project timelines effectively by setting priorities based on stakeholder requirements and resource availability.
- Producing clear, concise, and accurate content to reflect atone appropriate to the content
Flight Attendant
Southwest Airlines
04.2019 - 04.2022
- Ensured the safety and comfort of passengers during irregular operations, medical emergencies, and volatile situations, resulting in incident-free flights and positive customer feedback
- Delivered outstanding customer service to over 500 passengers daily, in a fast paced, task-heavy environment.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Displayed effective leadership by making urgent decisions in high-stress situations.
Talent Resources Coordinator
Maxim Healthcare Services
10.2015 - 11.2016
- Supported hiring managers and national recruiting teams for over 250 branch locations nationwide, resulting in streamlined talent acquisition and increased efficiency
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Maintained human resources information system and kept employee files up to date and accurate.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Ensured legal compliance by monitoring and implementing applicable HR federal and state requirements, leading to zero compliance issues and penalties
- Developed new offer letters and job descriptions for all company-wide internal positions.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Leveraged technology platforms to enhance the efficiency of administrative tasks associated with onboarding processes.
- Developed resources and tools for continuous learning and development beyond the initial onboarding phase, promoting employee growth and advancement within the organization.
Healthcare Recruiter / Personnel Coordinator
Maxim Healthcare Services
01.2012 - 10.2015
- Streamlined pre and post-hiring process, reducing time-to-fill by 20% and ensuring timely placement of qualified healthcare professionals, enhancing overall workforce productivity
- Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.
- Oversaw personnel file management and HR requirements, resulting in 100% compliance with credentialing and non-clinical service delivery for over 100 active employees
- Conducted routine audits, and responded to audit inquiries, as the main point of contact for state and accrediting organization auditors
- Improved retention rate of incoming internal coordinators and recruiters through comprehensive training and ongoing support.
- Completed thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with clients to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Conducted onboarding and orientation of new hires to expedite acclimatization process.
- Developed recruiting strategies to identify qualified candidates and build network.
- Sourced top talent through various channels, including job boards, social media, networking events, and referrals.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Conducted performance reviews and provided feedback to managers on employee performance.
Education
Communications
Frederick Community College
Frederick, MDCommunications
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FLSkills
- ATS Systems
- Interviewing
- Healthcare Staffing
- Human Resources Management Systems
- Leadership
- Learning Management Systems
- Machine Learning
- Natural Language Processing
- Record Management
- Regulatory Compliance
- Strategy Development
- Research and analysis
- Candidate Sourcing
- Workforce Planning
- Recruitment Metrics
- Training development
- Talent management
- Human Resources Support
- Staffing Agency Coordination
- Policy and Procedure Writing
- Pipeline Maintenance
Timeline
AI Training Expert- HR
Confidential
03.2023 - Current
Flight Attendant
Southwest Airlines
04.2019 - 04.2022
Talent Resources Coordinator
Maxim Healthcare Services
10.2015 - 11.2016
Healthcare Recruiter / Personnel Coordinator
Maxim Healthcare Services
01.2012 - 10.2015
Communications
Frederick Community College
Communications
Palm Beach Atlantic University - West Palm Beach