Mallory Mitcham
Greenville,SC
Summary
Currently Human Resources Service Manager, Administrative Services Building Security Coordinator, and Parenthood That Works Coordinator at Clemson University. Academic and real-world experience with customer service, management, planning, development, and marketing through various positions. Offer quality customer service and effective communications and public relations ability delivered through administration, fundraising, and event planning. Proficient in the handling of concurrent projects and assignments in work environments requiring fast-paced, responsive performance. Experience associated with compliance of state and federal regulations and working through processes that are sensitive, thorough, and detail oriented.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Service Manager
Clemson University
2024.01 - Current
- Assist budget centers (Athletics & Economic Development) with HR related inquiries
- Analyze compensation and market analysis for state job codes and ensure requirements are being met for compliance
- Meet with budget centers weekly to ensure personnel statuses are up to date
- Update and review position descriptions
- Offer input to salary ranges coordinating with state market guidelines.
- Coordinate with leadership on process development projects for more streamlined servicing of the Athletic and Economic Development Departments.
- Implement strategic planning to align with unit goals.
- Collaborate with other units to design processes that best work for each department.
- Counsel on leave inquiries, benefits, and other general HR related items.
- Hire new employees.
- Create job requisitions for posting.
- Timely data entry into PeopleSoft systems.
- Key new hires, terminations, and any updates associated with a position.
- Review compensation increases.
- Ensure compliance with contracts and bonuses or payouts are paid timely.
- Manage the overall HR functions for the Athletics Department and Economic Development.
- Maintain professional relationships with leadership.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Building Security Coordinator (BSC)
Clemson University
2023.07 - Current
- Design and implement EAPs for the building while coordinating with emergency personnel departments
- Facilitate security trainings
- Ensure building security measures are up to date
- Research and resolve day to day maintenance issues
- Point of contact for building projects that involve construction.
Benefits Navigator
Clemson University
2019.10 - 2024.01
- Day to day administrative support
- Managed questions and calls that came in regarding benefits
- Managed mass communication to employees to address needs and questions or for informational purposes
- Helped with implementation of major initiative to introduce a new platform for benefit access
- This process included going to an all-online platform and required a consolidated effort to move paperless
- Organized paperwork, emails, transactions, etc
- For employees
- Provided customer service to employees seeking help with many facets of their benefits, insurance, and retirement plans and coverage
- Managing the input of new hires into the PEBA/EBS/EES system for their coverage and approval of their enrollments
- Managed the beginning stages of eligibility requirements for certain benefits for current employees
- Responsible for initial and termination COBRA letters and managing the communications for those to be sent out
- Handled process documentation and development for current processes within the benefits unit and implementation of new processes
- Front line of communication for incoming inquiries and making sure they were handled in timely manner
- Managing employee tuition assistance program (ETAP) eligibility reports, review, and notification
- Data entry across multiple platforms and systems for the university and the state
- Task delegation and consolidated team effort on new initiatives for internal and external communication efforts with employees
- Counseled on and processed requests related to FMLA, leave benefits, and retirement.
National Sales Director
PROFESSIONAL SPORTS PUBLICATIONS
2018.01 - 2019.10
- Maintained sales accounts and relationships with current clients
- Facilitated new relationships with business owners and decision makers
- Worked with clients on what they wanted out of the partnerships created
- Getting them tickets to events and making sure they had a great time
- Kept the organization of many accounts across many markets
- Sent proposals and helped come up with packages for clients that best fit their needs
- Making sure I was up to date on sports announcements, distribution of programs, team statistics, new players, etc
- Helped new employees on protocol and how to manage calls to clients
- Was a part of the training for new sales director classes and helping advise them for when they started to manage clients and accounts.
Assistant Director of Operations
RHINO SPORTS & ENTERTAINMENT SERVICES
2017.06 - 2017.12
- Helped start the opening of Rhino’s branch in Clemson
- Recruited, trained, and hired hundreds of new employees to work customer service positions in Death Valley
- Coordinated job fairs, training locations, and with companies to help in the hiring process
- Ran social media to help marketing efforts for recruiting
- Formed relationships in and around the Clemson community to help get Rhino Sports’ name known in the area
- Played an integral role in the most successful branch opening for the company
- Made calls, filed paperwork, kept spreadsheets of information
- Organized prospective employees into a database
- Conducted trainings for hundreds of new employees
- On gameday, as Area Director, I had to make sure the North side of the stadium operated smoothly
- Dealt with ticket problems, seat issues, prohibited items, security, etc
- On gameday for thousands of fans
- Helped with call sheets, logistics, briefings, etc
- To make sure employees knew what their position was and what to do.
IPTAY Student Intern
Clemson University
2012.08 - 2016.12
- Maintain an organized, accessible office environment as a student worker with oversight of day to day administrative functions supporting key operations of this nationally renowned scholarship-based athletic fundraising organization
- Receive, manage, and prioritize inbound and outbound communications by phone and through email and post
- Provide affable customer service while coordinating, verifying, and maintaining the donor payment schedule
- Handled season ticket payments and donor level information for season ticket holders while also helping promote recent alumni start their donating process
- Helped to ensure donors were meeting deadlines for season ticket payments as well as their application deadlines for parking and tickets for their donor level
- Answered questions across the spectrum for IPTAY including, but not limited to, what we do, how we do it, upcoming events, promotions, deadlines, money owed, seat equity plans, etc.
Football Agent Intern
EVERETT SPORTS MARKETING
- Traveling around the southeast helping in the promotion and management of NFL bound athletes through appearances, signings, and camps
- Help with making sure they get where they need to go in a timely manner, keeping record of their autographs for contract purposes, and getting their payments in the right hands
- Assist in making sure appearances run smoothly, either at signings or camps, by coordinating administration/management with the event.
Athletic Department Intern
ANDERSON UNIVERSITY
- Assisting trainers by helping to make sure athletes have water and medical supplies for practices and games and promoting a safe environment
- Also, helping the Athletic Director on an as need basis with administrative needs.
Education
MBA -
CLEMSON UNIVERSITY
Clemson, SC12.2025
Bachelor of Science in Management -
CLEMSON UNIVERSITY
Clemson, SC05.2017
Skills
- Events/Activities Planning, Coordination, and Execution
- Onboarding/Offboarding
- Detail oriented and compliant
- Familiar with Platforms: Kronos, PEBA (EBS/EES), Sharepoint, Microsoft Teams, Cisco, Social Media, Payfactors, TrueScreen, PeopleSoft, Workday, SkillSurvey, Adobe
- Effective Communicator and Relationship Builder
- Employee Training and Development
- Team Collaboration and Leadership
- Employee Relations
- Workplace Safety
- Policy and Procedure Enforcement
- Interpersonal Relationships
- Project Management
- Staff Training and Development
- Process Optimization
- Compliance Enforcement
Projects
Parenthood That Works
A resource hub and affinity group dedicated to empowering working parents at Clemson University. Developed in 2024, the goal is to create a space where employees can access Clemson, State, and Federal resources for pregnancy, family planning, returning to work, and the balance that is being a working parent.
Certification
- CU Grow 2024 Cohort
- Ethics Scholar
- OneHR: Program that focuses on developed and training for CUHR professionals. Included nearly 40 training sessions that accessed every unit of HR over the course of three training terms. In total, this included nearly 90 hours of training during fiscal year 2023.
- Controlling Conflict, Stress, and Time in Customer Service
- Workplace Diversity, Equity, and Inclusion in Action
- Your Role in Workplace Diversity
- Using Communication Strategies to Bridge Cultural Divides
- IS-00241.c: Decision Making and Problem Solving
- IS-00363: Introduction to Emergency Management for Higher Education
- IS-00906: Workplace Security Awareness
Certifications and Endorsements
- Certified: American Red Cross Life Guard
- American Red Cross First Aid and CPR
- SLED Unarmed
- Endorsements: “Mallory has been working in the IPTAY office for several years. She displays strength in communication and outreach with a public donor network that supports Clemson athletics through financial contributions and the purchase of tickets. She made it a point to gain expertise of IPTAY products, services, and ticket office management and conducts herself with poise, professionalism, and congeniality. She is attentive to the customer, solution-focused, and represents Clemson with the demeanor and candor I expect and appreciate.” – B. Mahoney, Baseball Operations Associate, IPTAY, Clemson University c. 2016
Affiliations and Volunteer Work
- Alpha Chi Omega Sorority (2012 to 2017): Collaboratively plan and execute philanthropic events and fundraisers bringing awareness and resources to domestic abuse/violence as part of a positive intellectual, moral, and social culture. Funded Safe Harbor, helped orchestrate “Walk a Mile in Her Shoes,” and coordinated Dodge Domestic Violence Dodgeball
- Football Camp, Clemson Football Team (2012 to 2014): Assist with local summer football camps for children to include setup of fields and water stations, refereeing games, and providing support to coaches to facilitate all game day activities
Timeline
Human Resources Service Manager
Clemson University
2024.01 - Current
Building Security Coordinator (BSC)
Clemson University
2023.07 - Current
Benefits Navigator
Clemson University
2019.10 - 2024.01
National Sales Director
PROFESSIONAL SPORTS PUBLICATIONS
2018.01 - 2019.10
Assistant Director of Operations
RHINO SPORTS & ENTERTAINMENT SERVICES
2017.06 - 2017.12
IPTAY Student Intern
Clemson University
2012.08 - 2016.12
Football Agent Intern
EVERETT SPORTS MARKETING
Athletic Department Intern
ANDERSON UNIVERSITY
MBA -
CLEMSON UNIVERSITY
Bachelor of Science in Management -
CLEMSON UNIVERSITY
- CU Grow 2024 Cohort
- Ethics Scholar
- OneHR: Program that focuses on developed and training for CUHR professionals. Included nearly 40 training sessions that accessed every unit of HR over the course of three training terms. In total, this included nearly 90 hours of training during fiscal year 2023.
- Controlling Conflict, Stress, and Time in Customer Service
- Workplace Diversity, Equity, and Inclusion in Action
- Your Role in Workplace Diversity
- Using Communication Strategies to Bridge Cultural Divides
- IS-00241.c: Decision Making and Problem Solving
- IS-00363: Introduction to Emergency Management for Higher Education
- IS-00906: Workplace Security Awareness
Similar Profiles
Divyam PatelDivyam Patel
CPSC 2150 at Clemson UniversityCPSC 2150 at Clemson University
Siddhartha SarkarSiddhartha Sarkar
Graduate Research Assistant at Clemson UniversityGraduate Research Assistant at Clemson University
Gina BertottiGina Bertotti
Calculus II Teaching Assistant at Clemson UniversityCalculus II Teaching Assistant at Clemson University