Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Otterson

Mallory Otterson

Bakersfield,CA

Summary

Versatile and dedicated professional with a strong background in customer service and housekeeping, notably at Astoria Cinema. Excelled in multitasking and maintaining high standards of cleanliness and guest satisfaction. Skilled in cash handling and conflict resolution, demonstrating a commitment to excellence and a proactive approach to problem-solving.

Overview

14
14
years of professional experience

Work History

Housekeeper

Self
01.2015 - 06.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Sorted, laundered and put away various laundry items.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Cashier

Taco Bell
05.2012 - 09.2014
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Movie Theater Attendant

Astoria Cinama
05.2009 - 12.2012
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Troubleshot technical issues to maintain high-quality viewing experience.
  • Handled emergency situations to maintain safety of staff and customers.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Assisted with special events marketing to increase visibility and maximize ticket sales.
  • Secured theater at end of each shift to prevent theft of theater items.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Lifeguard

Astoria Aquatic Center
04.2007 - 10.2010
  • Monitored safety of guests in and around swimming pool.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Entered water immediately to pull struggling swimmers to safety.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.

Cashier

Taco Bell
05.2004 - 12.2006
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Diploma - Gender Studies

Scappoose High
Scappoose, OR
05.2002

Skills

  • Deep cleaning
  • Safe cleaning with chemicals
  • Ergonomics and safety training
  • Cleaning techniques
  • Linen replacement
  • Restroom detailing
  • Dusting
  • Interior window washing
  • Vacuuming
  • Sorting and washing laundry
  • Cleaning and organizing
  • English language fluency
  • Ironing clothing
  • Able to lift number lbs
  • Supply inventory management
  • Chemical handling
  • Teamwork
  • Folding clean laundry
  • Cleaning bathrooms
  • Multitasking and organization
  • Hardworking
  • Housekeeping
  • Detail-oriented
  • Excellent oral and written communication
  • Focused and detail-oriented
  • Customer-oriented
  • Customer service
  • Customer service-focused
  • Drawer management
  • Conflict resolution
  • Basic math
  • Phone etiquette
  • Cash handling expertise
  • Product merchandising
  • Product recommendations
  • Refund handling
  • Attention to detail
  • Cash management
  • Positive and professional
  • Customer inquiries
  • Calm demeanor
  • Point-of-sale system
  • Quality assurance
  • Cash register operation
  • Time management
  • Merchandise restocking
  • Adaptability and flexibility
  • Payment collection
  • Payment processing
  • Product knowledge
  • Customer satisfaction
  • Guest services
  • Cash handling
  • Friendly and cheerful
  • Professional appearance
  • Strong interpersonal skills
  • Initiative and Self-motivation
  • Stocking
  • Reading comprehension
  • Strong work ethic
  • Multitasking
  • Communication
  • Problem-solving
  • Calm under pressure
  • Active listening
  • Microsoft Word

Timeline

Housekeeper

Self
01.2015 - 06.2018

Cashier

Taco Bell
05.2012 - 09.2014

Movie Theater Attendant

Astoria Cinama
05.2009 - 12.2012

Lifeguard

Astoria Aquatic Center
04.2007 - 10.2010

Cashier

Taco Bell
05.2004 - 12.2006

Diploma - Gender Studies

Scappoose High

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Mallory Otterson