Mallory Payne
Chattanooga,TN
Summary
Dynamic Cleaning Team Leader at Office Pride Commercial Cleaning Chattanooga, recognized for enhancing employee performance through effective training and supervision. Skilled in complaint resolution and creative problem-solving, I successfully implemented strategies that boosted customer satisfaction and streamlined operations, ensuring a high standard of service delivery.
Overview
10
10
years of professional experience
Work History
Cleaning Team Leader
Office Pride Commercial Cleaning Chattanooga
04.2022 - 05.2025
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Customer Service Representative
Bed Bath & Beyond
02.2015 - 03.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Hixson High School
Hixson, TN05.2006
Skills
- Account updating
- Complaint resolution
- Task prioritization
- Active listening
- Multitasking and organization
- Complaint handling
- Creative problem solving
- Conflict resolution
- Problem-solving
Timeline
Cleaning Team Leader
Office Pride Commercial Cleaning Chattanooga
04.2022 - 05.2025
Customer Service Representative
Bed Bath & Beyond
02.2015 - 03.2022
Hixson High School
Similar Profiles
Jamesia GiddingsJamesia Giddings
Team Lead at Office Pride Commercial Cleaning ServicesTeam Lead at Office Pride Commercial Cleaning Services
Jasmine PearsonJasmine Pearson
Commerical cleaner at Office Pride Commercial Cleaning ServicesCommerical cleaner at Office Pride Commercial Cleaning Services
Nasir JacksonNasir Jackson
Commercial Manager at Office Pride Commercial Cleaning ServicesCommercial Manager at Office Pride Commercial Cleaning Services
Tristan MooreTristan Moore
Sales Floor Associate at MarshallsSales Floor Associate at Marshalls
ERICK ROBINSONERICK ROBINSON
Logistics Team Member at Amazon.IncLogistics Team Member at Amazon.Inc