Driven by a results-focused approach, I enhanced operational efficiency at Farmers Insurance Company through data-driven resource allocation and robust contingency planning. My background in nursing, including clinical experience at Community College Of Rhode Island, underpins my strong independent work abilities and mental health care expertise. Skilled in behavioral evaluations and multitasking, I excel in environments requiring both hard and soft skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resource Specialist
Farmers Insurance Company
04.2015 - Current
Implemented data-driven decision-making processes for resource allocation, leading to increased operational efficiency.
Identified useful resources and coordinated referrals.
Enhanced resource allocation efficiency by streamlining the process and implementing strategies to assist representatives when limited resources at handed.
Designed robust contingency plans to ensure uninterrupted supply chain flow during unforeseen events or disruptions.
Quick-thinking and strategizing while utilizing attained knowledge with protocols within the internal database to promote positive outcomes
Evaluated team performance metrics to identify areas for improvement and implement targeted training programs.
Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
Work with members of the team on enhancing the representatives resource experience while also independently creating best practices to promote positive experiences each time.
identify areas of weakness and create protocols and processes to increase satisfaction among representatives and customers
Nursing Student-Clinical Experience
Community College Of Rhode Island
01.2022 - 01.2024
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
Worked alongside experienced nursing professionals to learn new procedures.
Created care plans for patients physical and mental health
Worked with the Acute Care Mental Health Division at Roger Williams Hospital and learned best practices of de-escalating patients as well as teaching them techniques of controlling behavior
Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices.
Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
Education
MBA - Health Management
Capella University
Minneapolis, MN
11.2024
Bachelor of Science - Nursing
Capella University
Minneapolis, MN
05.2024
Associate of Science - Nursing
Community College of Rhode Island
Warwick, RI
01.2024
Skills
Evaluation procedures
Behavioral Evaluations
IEP compliance
Personalized Instruction
strong independent work from home abilities (8 years)
understanding of Mental Health care and de-escalation skills
Certification
BLS certified through the American Heart Association
LITIGATION LEGAL ASSISTANT DEFENSE PERSONAL INJURY at Farmers Insurance CompanyLITIGATION LEGAL ASSISTANT DEFENSE PERSONAL INJURY at Farmers Insurance Company