Mallory Pierce
West Des Moines,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Responsible and motivated student ready to apply education in the workplace.
Overview
3
3
years of professional experience
Work History
Receptionist and Scheduler
MercyOne Comfort Health Center for Women
Clive, IA
05.2021 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel using multi-line telephone system
- Scheduled and confirmed appointments for patients for all providers in the clinic and in the imaging department.
- Verified visitors' identification cards and insurance information.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payment's according to company policies and procedures.
Level II Fieldwork Student
Kinetic Edge Physical Therapy
Newton, IA
12.2023 - 02.2024
- Shadowed fully qualified professionals to gain deep understanding of assessment, intervention and consultation processes.
- Provided therapeutic interventions, such as sensory integration, fine motor skills development and activities of daily living training.
- Created progress reports and documentation for each patient on a regular basis.
- Instructed parents and caregivers in strategies to support their child's therapy goals at home.
- Performed manual therapy techniques such as mobilization, massage, and soft tissue manipulation.
- Developed strategies to improve functional mobility, strength and coordination of the hand and upper extremity.
- Utilized various modalities such as heat and cold packs, electrical stimulation devices, ultrasound machines.
Education
Associate of Applied Science - Occupational Therapy Assistant
Indian Hills Community College
Ottumwa, IA05.2024
Bachelor of Science - Kinesiology
Iowa State University
Ames, IA12.2020
Skills
- First Aid and CPR
- Customer Service Excellence
- Data Entry & Scheduling
- Clerical Support & Referral Management
- Verbal and Written Communication
- Organization and Efficiency
- Decision-Making & Problem- Solving
- Team Collaboration
- Patient-Centered Care
Timeline
Level II Fieldwork Student
Kinetic Edge Physical Therapy
12.2023 - 02.2024
Receptionist and Scheduler
MercyOne Comfort Health Center for Women
05.2021 - Current
Associate of Applied Science - Occupational Therapy Assistant
Indian Hills Community College
Bachelor of Science - Kinesiology
Iowa State University
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