Mallory Pitts
Lakeland,FL
Summary
Dynamic and results-oriented professional with a proven track record at DASH, adept in claims review and customer service. Excelled in accuracy, critical thinking, and prioritizing work to enhance operational efficiency. Skilled in Microsoft Office Suite, demonstrating a commitment to professionalism and ethics. Achieved significant improvements in process accuracy and client satisfaction. Developed strong problem-solving and data analysis skills in fast-paced environments. Skilled in customer service and handling sensitive information with confidentiality. Seeking to transition into new field where these skills can drive operational success and enhance client satisfaction.
Overview
3
3
years of professional experience
Work History
Special Claims Processor
DASH
09.2023 - Current
- Demonstrated attention to detail when reviewing documentation, ensuring accuracy in all aspects of the claims process.
- Prevented unnecessary costs associated with escalated disputes by proactively addressing potential issues during the investigation process.
- Facilitated smooth communication between property managers, renters, and employees for accurate claim processing.
- Maintained a high level of confidentiality and discretion when handling sensitive client information, adhering to company policies and industry regulations.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Documented information gathered in field and uploaded data to company database for efficient processing using ShareFile and Microsoft Excel.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Managed workload and priorities to meet claims processing meet deadlines.
Photography Content & Social Media Manager
Megan Pitts Photography
01.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased follower engagement with interactive content and timely responses to comments.
- Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
- Aided in selecting final images from a collection based on quality standards set by the lead photographer
- Developed comprehensive social media strategy to enhance online presence.
Server Captain
Neighborhood Grill
07.2021 - 06.2022
- Supervised private events at the restaurant, coordinating setup, staffing needs, and personalized services for clients'' needs.
- Assisted in scheduling server shifts to ensure adequate coverage during peak hours without sacrificing quality of service provided.
- Evaluated server performance regularly, providing constructive feedback for continuous improvement.
- Aided in inventory management by tracking stock levels and assisting in ordering necessary supplies when needed.
- Ensured compliance with food safety regulations by monitoring proper food handling practices among staff members.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.
- Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
BAS - Business Administration And Management
Polk State College
Winter Haven, FL2026
Associate of Arts -
Polk State College
Winter Haven, FL05-2020
Skills
- Claims review
- Accuracy and precision
- Data entry proficiency
- Critical evaluation
- Professionalism and ethics
- Attention to detail
- Records management
- Customer service
- Certified in Microsoft Word, Excel, Powerpoint, and Outlook
- Critical thinking
- Active listening
- Organizing and prioritizing work
Timeline
Special Claims Processor
DASH
09.2023 - Current
Photography Content & Social Media Manager
Megan Pitts Photography
01.2023 - Current
Server Captain
Neighborhood Grill
07.2021 - 06.2022
BAS - Business Administration And Management
Polk State College
Associate of Arts -
Polk State College
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