Mallory Popovich
Mechanicsburg,OH
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented, organized, dependable team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Correctional Program Specialist
State Of Ohio - London Correctional
07.2016 - Current
- Coordinated activities with other treatment units, volunteers and community service providers.
- Compiled visitation lists and collected personal and family information.
- Developed, implemented and conducted unit programming for inmates on designated caseload.
- Responded to correspondence from community agencies, families and public inquiries.
- Evaluated programming efforts upon completion of programming.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Monitored inmates' progress using questionnaires and psychological testing.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Correctional Administrative Professional 4
State Of Ohio - London Correctional
11.2020 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Skill in keyboarding; business office software applications (e.g., Microsoft Office); operation of personal computer and office machines (e.g., transcribing equipment, calculators).
- Collects, correlates/mails monthly reports
- Processes discipline packets, types, copies, logs and serves employee Pre-Disciplinary Conference Notices, Completes confidential documents/materials.
- Revises content of manuals and notebooks, maintains security and confidentiality of assigned work area(s) including safe and sanitary conditions.
- Ability to deal with problems involving several variables within familiar context; apply principles to solve practical, everyday problems; interpret instructions in written or oral form; write routine business letters following standard procedures; complete routine forms or records; make appointments; arrange items in numerical or alphabetical order; move fingers easily to perform manual functions; assess questions and provide appropriate information or referral.
Correctional Administrative Professional 1
State Of Ohio - Madison Correctional
12.2012 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Knowledge of English grammar and composition; arithmetic that includes addition, subtraction, multiplication and division; records management; business communications; administrative practices and procedures; general office practices and procedures
- Skill in keyboarding; business office software applications (e.g., Microsoft Office); operation of personal computer and office machines (e.g., transcribing equipment, calculators).
- Ability to deal with problems involving several variables within familiar context; apply principles to solve practical, everyday problems; interpret instructions in written or oral form; write routine business letters following standard procedures; complete routine forms or records; make appointments; arrange items in numerical or alphabetical order; move fingers easily to perform manual functions; assess questions and provide appropriate information or referral.
Correctional Officer
State Of Ohio - Madison Correctional
12.2010 - 01.2012
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Received and accounted for personal possessions.
- Interviewed inmates to obtain information and assess needs.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provided assistance and guidance to inmates regarding daily activities.
Correctional Food Service Coordinator
State Of Ohio - Madison Correctional
05.2006 - 12.2010
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and broke down food service lines quickly to maintain service flow.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
Office Manager
Corson's Body Shop
05.2005 - 09.2006
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Shift Manager
Wendy's - Total Quality
04.2000 - 05.2005
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
High School Diploma -
London High School
London, Oh 06.2003
No Degree - Criminal Justice
Clark State Community College
Springfield, OhSkills
- Cognitive Behavioral Training
- Oral Communication
- Interviewing Expertise
- Rehabilitation Support
Timeline
Correctional Administrative Professional 4
State Of Ohio - London Correctional
11.2020 - 05.2021
Correctional Program Specialist
State Of Ohio - London Correctional
07.2016 - Current
Correctional Administrative Professional 1
State Of Ohio - Madison Correctional
12.2012 - 07.2016
Correctional Officer
State Of Ohio - Madison Correctional
12.2010 - 01.2012
Correctional Food Service Coordinator
State Of Ohio - Madison Correctional
05.2006 - 12.2010
Office Manager
Corson's Body Shop
05.2005 - 09.2006
Shift Manager
Wendy's - Total Quality
04.2000 - 05.2005
High School Diploma -
London High School
No Degree - Criminal Justice
Clark State Community College
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