Mallory Rabon
CHARLOTTE,NC
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in customer service, problem-solving, generating new leads, and financial analysis. Ability to handle multiple projects across various departments simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Account Executive
BUSTLD
04.2024 - 06.2024
- Mastered and constantly improved sales prospecting, follow-up and upsell processes
- Managed approximately 50 incoming calls and emails per day from potential customers and exceeded sales targets consistently through strategic planning and execution
- Sold $50,000+ of revenue within the first 3 weeks of employment (with an average deal size of $540)
- Optimized CRM data utilization (Salesforce) by keeping accurate records of all client interactions
Account Manager
RingCentral
01.2023 - 03.2024
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
- Maintained high client retention rate (with over 100 accounts) by providing exceptional customer service and anticipating client needs within the Majors segment
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives, consistently performing 100%+ against quota achievement
Partner Recruiting Manager
RingCentral
04.2022 - 12.2022
- Sourced, qualified, and onboarded more than 100 new RingCentral partners, specifically focused around RingCentral's Strategic partnership with Mitel
Account Manager
RingCentral
01.2020 - 04.2022
- Managed more than 900 accounts within Enterprise segment (Northwestern Mutual, JLL, Vyaire, Trek, etc.) and worked diligently to meet and exceed performance goals
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients
- Collaborated with internal teams (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to drive growth and market share
Sales Development Representative
RingCentral
01.2019 - 12.2019
- Leveraged Salesforce, Outlook, and Outreach to contact leads and acquire new customers
- Ranked top performing SDR in Charlotte, NC during Q2 of 2019 and consistently met and exceeded quarterly sales quotas
- Created new, strategic outreach processes for new lead source that was successful in generating more meetings
Manager, Sales and Customer Support
Atlantis Fellowship
01.2017 - 12.2018
- Launched and piloted the Post Enrollment Department, the first customer service oriented department of the company
- Managed a team of 12 employees and conducted quality, timely performance feedback and appraisals
- Coordinated projects with over 50 international staff members in Europe and Latin America
- Solved customer problems during Fellowship programs and effectively communicated to staff, students, and partners to execute solutions
Education
Bachelor of Arts - Communications, Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2015
Skills
- Strategic Account Management
- Public Speaking
- Full-Cycle Sales Process
- Salesforce CRM
- Pipeline Management
- Client Relationship Building
- Verbal and Written Communications
- Emotional Intelligence
- Problem-Solving
- Compelling leadership skills
Volunteering
The World Race, Team Leader
Volunteered in 13 countries (in Africa, Asia, and Central America) from June 2015- May 2016. Directed and mentored a team of 6 volunteers, organized housing, and advocated for team needs during on-site project visits (sanitation, food, transportation, and other logistics).
Timeline
Account Executive
BUSTLD
04.2024 - 06.2024
Account Manager
RingCentral
01.2023 - 03.2024
Partner Recruiting Manager
RingCentral
04.2022 - 12.2022
Account Manager
RingCentral
01.2020 - 04.2022
Sales Development Representative
RingCentral
01.2019 - 12.2019
Manager, Sales and Customer Support
Atlantis Fellowship
01.2017 - 12.2018
Bachelor of Arts - Communications, Psychology
University of North Carolina At Chapel Hill
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