Mallory Ransom
Maumelle,AR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Babysitter
Tranisha Nix
Powder Springs, Georgia
08.2024 - 10.2024
- Assisting with meals, snacks, and bedtime routines for the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Greeting parents upon arrival home from work and providing updates on the day's events.
Front Desk Receptionist
Apex Endodontics
Smyrna , GA
06.2023 - 12.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Customer Service Representative
Walmart
Jackson, TN
01.2022 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Applied Science - Biology
Pulaski Technical College
North Little Rock, AR05-2026
Some College (No Degree) - Business Administration
Arkansas State University
State University, ARSkills
- Schedule Management
- Child Supervision
- Homework Assistance
- Activity Planning
- CPR Certified
- Appointment Scheduling
- Information Security
- Scheduling
- Data Collection
- Complaint resolution
- Account updating
- Data Entry
- Guest Relations
- File Management
- Front Office Management
- Appointment confirmation
- Email and telephone decorum
Timeline
Babysitter
Tranisha Nix
08.2024 - 10.2024
Front Desk Receptionist
Apex Endodontics
06.2023 - 12.2023
Customer Service Representative
Walmart
01.2022 - 08.2022
Associate of Applied Science - Biology
Pulaski Technical College
Some College (No Degree) - Business Administration
Arkansas State University