Mallory Reed
Renton
Summary
Dedicated and organized financial professional with outstanding relationship building and problem solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
16
16
years of professional experience
Work History
Wire Operations Analyst
U.S. Bank
Missouri
07.2015 - Current
- Recognized as a 2024 Top Performer for e-form accuracy and procedure compliance
- Lead for fraud trend monitoring and reporting (2022-2024); compiled data on losses prevented and recovery efforts
- Trained and mentored new hires; facilitated team and department meetings
- Completed professional development in leadership, process development, and performance oversight
Assistant Branch Manager
U.S. Bank
Belleville
01.2015 - Current
- Managed team of six; led performance reviews and oversaw daily branch operations
- Executed sales strategies that exceeded performance targets
- Ensured full regulatory compliance (KYC, audits); acted as Branch Manager in absences
Online Shopping Liaison
Dick's Sporting Goods
Des Peres
05.2014 - 12.2015
- Analyzed customer feedback and internal data to improve service integration
- Served as a liaison between online and in-store operations
Universal Banker
U.S. Bank
Florissant
11.2014 - 07.2015
- Assisted clients with account setup, loans, and fraud recovery
- Promoted within one year for exceeding sales and service benchmarks
Customer Service Manager
Dick's Sporting Goods
Des Peres
01.2010 - 05.2014
- Led the customer service team; trained and mentored associates
- Drove customer satisfaction initiatives and exceeded service goals
Education
Some College (No Degree) - Business Management
Southern Illinois University, Edwardsville
Edwardsville, ILSkills
- Cross functional Collaboration
- Customer Experience & Complaint Resolution
- Data & Trend Analysis
- Decision making & Problem solving
- Fraud Monitoring & Compliance
- Operations & Process Improvement
- Regulatory & Procedural Accuracy
- Training & Team Leadership
- Compliance oversight
- Performance evaluation
- Team leadership
- Coaching and mentoring
- Regulatory compliance
Timeline
Wire Operations Analyst
U.S. Bank
07.2015 - Current
Assistant Branch Manager
U.S. Bank
01.2015 - Current
Universal Banker
U.S. Bank
11.2014 - 07.2015
Online Shopping Liaison
Dick's Sporting Goods
05.2014 - 12.2015
Customer Service Manager
Dick's Sporting Goods
01.2010 - 05.2014
Some College (No Degree) - Business Management
Southern Illinois University, Edwardsville