Mallory Reynolds
Huntsville,AL
Summary
Dynamic General Manager with a proven track record in staff scheduling, employee training, and customer relationship management. Committed to fostering a positive work environment and enhancing team collaboration.
Overview
12
12
years of professional experience
Work History
General Manager
The Little Gym
Huntsville, AL
07.2015 - 08.2025
- Managed scheduling and staffing to meet production needs effectively.
- Coordinated daily operations across departments to ensure smooth workflow.
- Developed training materials for staff on operational procedures and safety protocols.
- Organized regular team meetings to discuss performance and address concerns promptly.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Delegated work to staff, setting priorities and goals.
- Taught gymnastics in a fun, nurturing environment.
Cashier
Home Depot
Huntsville, AL
04.2013 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout areas and displays.
- Handled cash, credit, and returns while ensuring accurate register balance.
- Resolved customer complaints professionally to enhance overall satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Buckhorn High School
New Market05-2009
Some College (No Degree) - General Studies
Calhoun Community College
HuntsvilleSkills
- Staff scheduling
- Employee training
- Customer relationship management
- Team leadership
- Effective communication
- Workflow coordination
- Team building
- Staff training/development
- Communication skills
- Motivation
- Goal setting
- Community outreach
- Training and coaching
References
References available upon request.
Timeline
General Manager
The Little Gym
07.2015 - 08.2025
Cashier
Home Depot
04.2013 - 07.2025
High School Diploma -
Buckhorn High School
Some College (No Degree) - General Studies
Calhoun Community College