Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Roberts

Wichita Falls,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Vendor

Anderson Merchandising
10.2023 - Current
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Set up displays and signage to attract customers and boost sales.
  • Conducted market research to identify new potential suppliers, expanding the company''s network of reliable partners.
  • Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
  • Built and maintained strong relationships with wholesalers.
  • Evaluated vendor performance through regular reviews, fostering continuous improvement in service delivery.
  • Visited customers to stock retail shelves and document inventory levels.
  • Conducted market and competitive analysis to secure new customers.
  • Responded to customer issues promptly to build strong professional relationships.
  • Communicated with store employees to maintain conditions and appearance of retail area.
  • Met existing customers to review current services and expand sales opportunities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Generated advertising brochure for vendor use.
  • Stayed current on company offerings and industry trends.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed, maintained and utilized diverse client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Supervisor

Anderson Merchandising
01.2022 - 10.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Lawn Maintenance Laborer

Unknown
01.2021 - 12.2021
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Maintained clean work areas by removing debris, leaves, and branches from client properties.
  • Enhanced property appearance through regular mowing, edging, and trimming of lawns.
  • Developed strong relationships with clients through clear communication of services provided and project timelines.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
  • Increased efficiency in completing projects through proper use and maintenance of lawn care equipment.
  • Delivered exceptional customer service by addressing concerns promptly and professionally.
  • Performed planting, watering, mulching, and edging of lawns.
  • Maintained well-organized records of completed jobs, tracking progress, and billing information for each client account.
  • Created and maintained detailed records of landscaping projects for future reference.
  • Cultivated and replanted trees and plants to maintain landscaping areas.
  • Educated clients on proper care and maintenance of landscaping projects.
  • Researched and identified appropriate plants and materials for landscaping projects.

Overnight Stocker

Walmart
10.2020 - 12.2020
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Supervised and trained new staff in performing census.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Created and enforced detailed organization processes to increase quality and service standards.

Education

High School Diploma -

Pleasanton High School
Pleasanton, TX
05.2020

Skills

  • Issue Resolution
  • Restocking abilities
  • Vendor evaluation
  • Relationship Management
  • Customer Needs Assessment
  • Business Planning
  • Delivery Management
  • Revenue Generation
  • Payment Processing
  • Lift up to 75 pounds
  • Safety practices
  • Pricing strategy
  • Logistics Coordination
  • Cost Control
  • Signage updates
  • Shipment Processing
  • Market Penetration
  • Cash Handling
  • Contract Negotiation
  • Processing payments
  • Food safety and sanitation
  • Stock management
  • Loading and unloading procedures
  • Risk Management

Timeline

Vendor

Anderson Merchandising
10.2023 - Current

Supervisor

Anderson Merchandising
01.2022 - 10.2023

Lawn Maintenance Laborer

Unknown
01.2021 - 12.2021

Overnight Stocker

Walmart
10.2020 - 12.2020

High School Diploma -

Pleasanton High School

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