Mallory Sanchez
Bloomingdale,NJ
Summary
Dynamic Business Improvement Specialist with a proven track record at Flight Centre Travel Group, excelling in process optimization and effective communication. Expert in system troubleshooting and document management, I have successfully implemented strategies that enhanced workflow efficiency and reduced costs, driving improvements in operational performance.
Overview
15
15
years of professional experience
Work History
Business Improvement Specialist
Flight Centre Travel Group
Montvale, New
09.2024 - 07.2025
- Coordinated with other departments to ensure efficient workflow processes.
- Performed quality assurance testing on newly developed software applications.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Distribution Specialist
Flight Centre Travel Group
Montvale, NJ
08.2020 - 08.2024
- Implemented process improvements to increase efficiency and reduce costs.
- Work with the internal team and external vendors to resolve system issues.
- Reviewed and updated documents for accuracy and relevance.
Content Coordinator
Flight Centre Travel Group
Montvale, NJ
03.2018 - 03.2020
- Collaborated with department managers to identify training needs.
- Provided ongoing support to internal customers.
- Collaborated with development teams to identify and resolve system defects promptly.
Distribution/Procurement Coordinator
Flight Centre Travel Group
Montvale, NJ
06.2015 - 02.2018
- Managed supplier relationships to ensure timely delivery of travel-related resources.
- Maintained vendor relationships by responding promptly to inquiries and resolving any issues or discrepancies quickly.
- Entered data into company databases with high accuracy and attention to detail.
Load Member
Flight Centre Travel Group
Montvale, NJ
06.2010 - 05.2015
- Organized and sorted source documents prior to data entry.
- Performed data entry tasks accurately using established procedures.
- Collaborate with Procurement teams to ensure details are accurate and complete.
Education
Bachelor of Arts - Human Development in Psychology
SUNY Empire State College
Saratoga Springs, NYAssociate of Arts - Early Childhood Education
El Paso Community College
El Paso, TXSkills
- Process improvement
- Effective communication
- System troubleshooting
- Document management
- Workflow optimization
- Data analysis
- Team collaboration
- Project management
Timeline
Business Improvement Specialist
Flight Centre Travel Group
09.2024 - 07.2025
Distribution Specialist
Flight Centre Travel Group
08.2020 - 08.2024
Content Coordinator
Flight Centre Travel Group
03.2018 - 03.2020
Distribution/Procurement Coordinator
Flight Centre Travel Group
06.2015 - 02.2018
Load Member
Flight Centre Travel Group
06.2010 - 05.2015
Bachelor of Arts - Human Development in Psychology
SUNY Empire State College
Associate of Arts - Early Childhood Education
El Paso Community College
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