Mallory Schulz
Orangevale,CA
Summary
Encouraging manager and analytical problem-solver with talents for relationship building, leading and motivating, as well as excellent customer success aptitude and customer retention skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
School Success Manager
HelloHero Online Therapy/Enable My Child Ltd
09.2020 - Current
- Partner with schools as they onboard, and establish strong relationships with key customers, resulting in increased customer loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Collaborated with sales and product teams to address customer success objectives.
- Manage the relationship between schools, families, and therapists with weekly and/or monthly meetings
- Provide client/customer support to school staff, families, and therapists
Assistant Preschool Director/Teacher
Good Shepherd Preschool
07.2018 - 07.2020
- Plan, monitor, manage, and ensure compliance in the daily operations of the preschool as required by state licensing
- Write and execute curriculum
- Supervise children and staff
- Assist in the development of and monitoring of an annual budget
- Communicate proactively, consistently, and professionally with parents, guardians, and staff
- Conduct campus tours and manage enrollment for prospective children and families.
Marketing Manager
Good Shepherd Church
11.2015 - 07.2018
- Create and publish weekly service materials
- Graphic design for internal and external promotions
- Event organization
- Plan and execute worship media in PowerPoint
- Design and maintain church website
- Effectively communicate simultaneous event information
Preschool Director
Faith Lutheran Church and Preschool
08.2012 - 10.2015
- Plan, monitor, manage, and ensure compliance in the daily operations of the preschool as required by state licensing
- Develop and monitor an annual budget
- Communicate proactively, consistently, and professionally with parents, guardians, and staff
- Conduct campus tours and manage enrollment for prospective children and families.
Child Development Assistant
San Juan Unified School District
01.2005 - 07.2012
- Directly supervise and maintain safety for up to 14 children
- Develop and implement curriculum
- Communicate effectively with children, parents, and staff.
Preschool Teacher
Faith Lutheran Church and Preschool
09.2009 - 01.2012
- Directly supervise and maintain safety for up to 12 children
- Develop and implement curriculum
- Communicate effectively with children, parents, and staff.
Education
Bachelor of Arts - Child Development
California State University
Associate of Science - Social Science
American River College
Associate of Arts - Liberal Arts
American River College
Skills
- Customer Account Management
- Client Relations
- Training and Mentoring
- Staff Mentoring & Leadership
- Customer Service
- Familiarity with multiple school platforms
- Excellent Written and Oral Communication Skills
Accomplishments
Recepient of HelloHero's Core Values award for Courage in Client Relations 2nd Quarter 2022.
Timeline
School Success Manager
HelloHero Online Therapy/Enable My Child Ltd
09.2020 - Current
Assistant Preschool Director/Teacher
Good Shepherd Preschool
07.2018 - 07.2020
Marketing Manager
Good Shepherd Church
11.2015 - 07.2018
Preschool Director
Faith Lutheran Church and Preschool
08.2012 - 10.2015
Preschool Teacher
Faith Lutheran Church and Preschool
09.2009 - 01.2012
Child Development Assistant
San Juan Unified School District
01.2005 - 07.2012
Bachelor of Arts - Child Development
California State University
Associate of Science - Social Science
American River College
Associate of Arts - Liberal Arts
American River College
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