Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Mallory Settlemires

Rienzi,USA

Summary

Dynamic and adaptable professional with a proven track record at Syntriq Health Solutions, excelling in customer service and leveraging organizational skills. Mastered multitasking in fast-paced environments, significantly enhancing efficiency. Demonstrates exceptional problem-solving abilities and proficiency in Microsoft Office, ensuring attention to detail and goal achievement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

THIRD PARTY CALL REPRESENTATIVE

Syntriq Health Solutions
Corinth, MS
03.2024 - Current
  • Efficiently handled high call volumes while maintaining quality customer service standards.
  • Followed established protocol for logging data into computer system accurately and completely.
  • Uphold service protocol by appropriately forwarding calls to correct lines.
  • Demonstrated strong communication skills by effectively listening to customers' needs and providing accurate information.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Skilled in using various software applications and programs including Microsoft Office.

OFFICE MANAGER/ REHAB COORDINATOR

Continuum Rehab
Booneville, MS
09.2022 - 03.2024
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
  • Created and maintained filing systems to ensure accurate record keeping.
  • Trained and onboarded new office staff members.
  • Cleaned and organized office, maintaining orderliness and reducing contamination.
  • Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.

OFFICE CLERK

Kossuth Water Department
Kossuth, MS
07.2020 - 09.2022
  • Created staff schedules based on established guidelines and priorities.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Ran office errands.
  • Entered documents into database.
  • Delivered administrative service to residents as well as staff.
  • Assisted in marketing.

MERCHANDISER

A&B Distribution
Corinth, MS
07.2020 - 09.2020
  • Maintained product rotation by checking expiry dates or damage.
  • Used hand trucks and pallet jacks for maneuvering products throughout store.
  • Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise.
  • Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor.

PHYSICAL THERAPY TECHNICIAN

Caring Hands Rehab
Booneville, MS
07.2012 - 09.2020
  • Administered modalities such as hot and cold packs, ultrasound machines, electrical stimulation units per the direction of a physical therapist.
  • Provided support for physical therapists by preparing treatment areas, gathering supplies, and setting up equipment.
  • Instructed, motivated, and assisted patients with exercises and functional activities.
  • Conducted routine maintenance of therapy equipment including checking batteries, cleaning surfaces.
  • Maintained cleanliness of treatment rooms between patient visits according to established guidelines.
  • Helped treat patients by applying heat packs and paraffin dips and assisting patients into pool or on exercise equipment.
  • Provided clerical support by assisting with scheduling appointments, insurance verification and other general office duties.
  • Assisted patients in performing exercises, stretches, and other therapeutic activities to improve mobility and strength.

Education

HIGH SCHOOL DIPLOMA -

Kossuth High School
Kossuth, MS
05.2012

Skills

  • Customer service
  • Call center customer service
  • Goal oriented
  • Account documentation
  • Problem-solving skills
  • Teamwork and collaboration
  • Multitasking
  • Attention to detail
  • Time management
  • Organizational skills
  • Adaptability and flexibility
  • Quickbooks
  • Excel
  • Microsoft Word
  • Power Point

References

References available upon request

Certification

  • MS Board of Pharmacy- 2025

Timeline

THIRD PARTY CALL REPRESENTATIVE

Syntriq Health Solutions
03.2024 - Current

OFFICE MANAGER/ REHAB COORDINATOR

Continuum Rehab
09.2022 - 03.2024

OFFICE CLERK

Kossuth Water Department
07.2020 - 09.2022

MERCHANDISER

A&B Distribution
07.2020 - 09.2020

PHYSICAL THERAPY TECHNICIAN

Caring Hands Rehab
07.2012 - 09.2020

HIGH SCHOOL DIPLOMA -

Kossuth High School

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