Mallory Snedden
Streator
Summary
Job seeker with several years of experience in customer service and sanitation, known for fostering a comfortable environment and optimizing routines for efficiency. Proven track record in enhancing consumer satisfaction and retention through collaborative efforts within a team environment and independently.
Overview
11
11
years of professional experience
Work History
Activity Assistant
Evenglow Senior Living
Pontiac
02.2025 - Current
- Organized and led engaging recreational programs for all skill levels.
- Assisted in the planning and implementation of activities for residents.
- Conducted one-on-one activities with residents who require special attention.
- Provided support during special events and community outings for residents.
- Documented resident participation and feedback to improve future programs.
- Utilized problem solving skills when dealing with difficult situations between residents.
Activity Assistant
Arcadia LTC
Streator
03.2024 - 08.2024
- Organized engaging activities for long-term care residents, fostering social connections and improving quality of life.
- Collaborated with healthcare team to implement personalized activity plans, enhancing residents' physical and cognitive well-being.
- Developed creative, age-appropriate activities that stimulated memory and motor skills.
- Delivered emotional support to participants in group sessions, fostering a supportive environment.
- Introduced new technologies to expand engagement options for residents.
- Provided emotional support to participants.
- Tracked resident participation and progress, contributing to personalized care plans.
- Monitored safety protocols and facility regulations to ensure a secure activity environment.
- Regularly used Microsoft programs (Excel, Word) and documented resident participation through facility database software.
Housekeeper
Arcadia LTC
Streator
09.2022 - 03.2024
- Uphold a 95% satisfaction rate in proper sanitization techniques.
- Coordinated with maintenance team to resolve facility issues quickly and effectively.
- Collaborated on cross-departmental initiatives to enhance resident experience.
- Streamlined housekeeping routines to maximize efficiency while maintaining high standards.
- Coordinated with maintenance team to promptly address facility issues.
- Ensured proper sanitization techniques were followed to maintain high cleanliness standards.
Bus Monitor
Ottawa Elementary School District #141
Ottawa
10.2018 - 06.2022
- Ensured safety of special needs students during transport through attentive care and quick response to medical crises, significantly enhancing travel security.
- Monitored student behavior during bus rides to ensure safety and compliance.
- Assisted students in boarding and exiting buses efficiently and safely.
- Communicated regularly with drivers regarding student needs and safety concerns.
- Studied and memorized bus routes for efficient navigation and assisted with navigation for new drivers when needed.
DSP II
Streator Unlimited
Streator
11.2017 - 08.2018
- Supported individuals with disabilities in achieving therapy goals, enhancing daily hygiene and promoting overall independence.
- Ensured safety through emergency drills and transport protocols.
- Administered medications and operated equipment in compliance with care standards.
- Contributed to supportive team environment by sharing best practices and improving care strategies for individuals with disabilities.
- Monitored behavior, providing precise documentation to support individualized care plans.
- Implemented emergency aid during medical crises, ensuring swift response and student safety.
- Fostered safe environment for special needs adults during transport, providing attentive care and rapid response to medical crises.
- Facilitated social interactions to promote community engagement.
- Documented daily activities and progress in client records.
Intern
CCMSI
01.2017 - 05.2017
- Contributed to reconciliation project of claim spreadsheets and balanced reserves, enhancing data accuracy.
- Managed files on shared IT server, ensuring accurate and accessible information for CCMSI workers nationwide.
- IT Department
Sales Associate
IGA
Catlin
07.2015 - 11.2016
- Supported team by efficiently restocking inventory and maintaining store database accuracy.
- Handled cash transactions, ensuring accurate till reconciliation and bank deposits.
- Coordinated with team members to uphold store cleanliness and organize products.
- Handled product returns and exchanges per company policies.
- Trained new staff on store procedures and customer service standards.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School -
Catlin High School
Associate's - Programming & Web Design, Applied Computer Science
Danville Area Community College
Associate's - Programming & Web Design / Applied Computer Science
Danville Area Community College
Skills
- Activity Facilitation
- Program Development
- Creative Programming
- Activity planning
- Record documentation
- Customer Service
- Cash Handling
- Database Management
- Emergency Response
- Team collaboration
- Conflict resolution
- Attention to Detail
Timeline
Activity Assistant
Evenglow Senior Living
02.2025 - Current
Activity Assistant
Arcadia LTC
03.2024 - 08.2024
Housekeeper
Arcadia LTC
09.2022 - 03.2024
Bus Monitor
Ottawa Elementary School District #141
10.2018 - 06.2022
DSP II
Streator Unlimited
11.2017 - 08.2018
Intern
CCMSI
01.2017 - 05.2017
Sales Associate
IGA
07.2015 - 11.2016
High School -
Catlin High School
Associate's - Programming & Web Design, Applied Computer Science
Danville Area Community College
Associate's - Programming & Web Design / Applied Computer Science
Danville Area Community College