Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Sowders

Lafayette,IN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Amazon
06.2022 - 06.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Direct Support Professional

Dungarvin
03.2021 - 04.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Beauty Advisor

Sally's Beauty Supply
06.2018 - 03.2020
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

Express Service Advisor

Bob Rohrman Subaru
01.2017 - 05.2018
  • Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
  • Maintained up-to-date knowledge of current manufacturer requirements, recalls, and warranty information for accurate advising services.
  • Advised customers of needed work to help make informed decisions.
  • Streamlined appointment scheduling for improved customer experience and increased daily appointments.
  • Managed and prioritized work orders to optimize workflow and productivity within the service department.
  • Improved dealership reputation through consistent delivery of high-quality service experiences that exceeded customer expectations.
  • Performed vehicle walk-around and documented customer concerns to drive resolution.

Gas Station Attendant

Family Express Corp.
02.2015 - 12.2016
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.

Direct Support Professional

ASI
02.2012 - 02.2013
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.

Education

High School Diploma -

McCutcheon High School
Lafayette, IN
08-2010

Skills

  • Positive attitude

  • Customer service

  • Valid Driver's license

  • Teamwork and collaboration

  • Attention to detail

  • Dependable and reliable

  • Loading and unloading

  • Heavy lifting

  • Inventory management

  • Customer interaction

  • Clear communication

  • Time management

  • Punctual and reliable

  • Problem-solving

  • Excellent people skills

  • Relationship building

Timeline

Delivery Driver

Amazon
06.2022 - 06.2025

Direct Support Professional

Dungarvin
03.2021 - 04.2022

Beauty Advisor

Sally's Beauty Supply
06.2018 - 03.2020

Express Service Advisor

Bob Rohrman Subaru
01.2017 - 05.2018

Gas Station Attendant

Family Express Corp.
02.2015 - 12.2016

Direct Support Professional

ASI
02.2012 - 02.2013

High School Diploma -

McCutcheon High School

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