Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Accounting & Operations
Leadfoot Express
04.2017 - Current
Accounting Responsibilities:
Prepare and issue accurate invoices to clients or customers based on services rendered or products delivered.
Collaborate with the collections team to address and resolve past-due invoices.
Maintain relationships with clients, addressing billing inquiries, resolving discrepancies, and providing exceptional service.
Process payments via telephone and assist in the receipt and recording of payments.
Work together with sales, customer service, and finance teams to ensure smooth operations.
Send reminders and follow-up communications to clients regarding overdue or upcoming payments.
Operations Responsibilities:
Facilitate the training of new employees and manage the integration of new customer accounts.
Provide support for dispatch operations as needed and address any emerging questions or issues.
Perform order entry and handle telephone inquiries as required.
Authorize and review payroll timesheets for accuracy and compliance.
Conduct onsite visits to assist with online customer order entry and provide support through our portal.
Store Manager
Family Video Movie Club, Inc. - Highland Ventures
08.2008 - 03.2017
Managed daily operations of three stores to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Traveled to support the setup of numerous store locations
Education
Bachelor of Arts - Business Administration And Management
Kansas State University
Manhattan, KS
05.2007
Skills
Staff Training and Development
Invoicing
Meticulous attention to detail
Payroll Management
Willing to Learn
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Problem-solving abilities
Multitasking Abilities
Timeline
Accounting & Operations
Leadfoot Express
04.2017 - Current
Store Manager
Family Video Movie Club, Inc. - Highland Ventures
08.2008 - 03.2017
Bachelor of Arts - Business Administration And Management
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