Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Sullivan

Wichita,KS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Accounting & Operations

Leadfoot Express
04.2017 - Current

Accounting Responsibilities:

  • Prepare and issue accurate invoices to clients or customers based on services rendered or products delivered.
  • Collaborate with the collections team to address and resolve past-due invoices.
  • Maintain relationships with clients, addressing billing inquiries, resolving discrepancies, and providing exceptional service.
  • Process payments via telephone and assist in the receipt and recording of payments.
  • Work together with sales, customer service, and finance teams to ensure smooth operations.
  • Send reminders and follow-up communications to clients regarding overdue or upcoming payments.

Operations Responsibilities:

  • Facilitate the training of new employees and manage the integration of new customer accounts.
  • Provide support for dispatch operations as needed and address any emerging questions or issues.
  • Perform order entry and handle telephone inquiries as required.
  • Authorize and review payroll timesheets for accuracy and compliance.
  • Conduct onsite visits to assist with online customer order entry and provide support through our portal.

Store Manager

Family Video Movie Club, Inc. - Highland Ventures
08.2008 - 03.2017
  • Managed daily operations of three stores to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Traveled to support the setup of numerous store locations

Education

Bachelor of Arts - Business Administration And Management

Kansas State University
Manhattan, KS
05.2007

Skills

  • Staff Training and Development
  • Invoicing
  • Meticulous attention to detail
  • Payroll Management
  • Willing to Learn
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking Abilities

Timeline

Accounting & Operations

Leadfoot Express
04.2017 - Current

Store Manager

Family Video Movie Club, Inc. - Highland Ventures
08.2008 - 03.2017

Bachelor of Arts - Business Administration And Management

Kansas State University
Mallory Sullivan