Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Turner

San Diego,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

17
17
years of professional experience

Work History

Server

Texas Roadhouse
10.2023 - Current
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

Server Bartender

The Waterfront Grill
12.2022 - 11.2023
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Barista

Hidden Meadows Cafe
05.2019 - 11.2020
  • Streamlined drink preparation process for increased efficiency and consistent taste.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.

Office Manager

All New Dental
01.2016 - 04.2019
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Hostess

Flemmings Steakhouse
02.2007 - 10.2009
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.

Education

Associate of Arts - English Literature

Palomar College
San Marcos, CA
06.2006

Skills

  • High-Volume Dining
  • Cash Handling
  • Point of Sale Operation
  • Hospitality Service Expertise
  • Attention to Detail
  • Multitasking Abilities
  • Food Safety Practices
  • Effective Communication
  • Positive Attitude
  • Reliable and Responsible
  • Exceptional Customer Service

Timeline

Server

Texas Roadhouse
10.2023 - Current

Server Bartender

The Waterfront Grill
12.2022 - 11.2023

Barista

Hidden Meadows Cafe
05.2019 - 11.2020

Office Manager

All New Dental
01.2016 - 04.2019

Hostess

Flemmings Steakhouse
02.2007 - 10.2009

Associate of Arts - English Literature

Palomar College

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Mallory Turner