Mallory Turner
Oklahoma City
Summary
Implementation and EDI Project Manager with deep expertise in benefits administration, data integrations, and high-urgency issue resolution. Known for translating complex requirements into clear technical specifications, designing accurate data mappings, and ensuring stable, compliant data exchange between benefit administration systems and carriers. Blends systems-thinking with strong client communication to deliver smooth implementations, prevent billing errors, and support long-term operational stability. Growth-oriented professional with a strong interest in applying emerging AI tools to improve accuracy, efficiency, and client experience in EDI and benefits administration.
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
15
15
years of professional experience
Work History
Senior Benefits EDI Project Manager
Paycom Payroll, LLC
07.2021 - Current
- Lead full lifecycle EDI implementations for mid-market and enterprise clients, ensuring accurate data exchange between benefit administration platforms and insurance carriers.
- Gather and translate business requirements into technical specifications, including mapping logic, file layouts, and carrier-specific rules.
- Design, validate, and audit LDEX, HIPAA 834 and fixed-width files to prevent enrollment discrepancies and billing errors.
- Proactively identify and resolve transmission failures, data mismatches, and formatting issues, minimizing client disruption.
- Coordinate with clients, brokers, carriers, and internal engineering teams to ensure timely project delivery and stable production performance.
- Create scalable communication templates, troubleshooting guides, and implementation playbooks used across the team.
- Mentor new team members on EDI logic, client communication, and structured problem-solving.
- Architect workflow improvements that strengthen risk prevention, clarify role ownership, and improve team efficiency.
- Utilize AI-assisted tools to enhance documentation clarity, accelerate data audits, and support continuous improvement initiatives.
Executive Administrative Assistant
Tom King Electric
03.2020 - 07.2021
- Managed payroll, billing, invoicing, scheduling, and vendor coordination with high accuracy.
- Improved documentation systems and streamlined administrative workflows.
- Supported leadership with reporting, financial tracking, and customer communication.
District Child Watch Coordinator
YMCA
10.2016 - 05.2020
- Supervised a team of 20+ employees, ensuring safety, compliance, and high-quality member experience.
- Increased event attendance through community engagement and program improvements.
- Managed scheduling, training, and performance support.
Assistant Store Manager
NAPA Auto Parts
08.2011 - 01.2014
- Oversaw store operations, staff supervision, and customer service.
- Managed inventory, ordering, and vendor relationships.
- Drove sales performance through relationship-based service and operational efficiency.
Education
Google Project Management
Coursera
12.2025 - 02.2026
AAS-Business Administration - Management
Oklahoma State University–OKC
OKSkills
- Client-Facing Implementation & Support
- Excel Data Audits & Discrepancy Resolution
- Cross-Functional Collaboration (clients, carriers, engineering)
- Workflow Optimization & Risk Prevention
- Clear Communication of Technical Concepts
- Continuous Improvement & Process Scaling
- Project management
- Time management
- Customer service
- Data review
- Client relations
- Verbal and written communication
- Microsoft office suite expert
Technical Tools
- EDI Integrations (LDEX, HIPAA 834, fixed-width, custom formats)
- Requirements Gathering & Technical Documentation
- Data Mapping, Validation & Transformation
- Benefits Billing & Eligibility Accuracy
- API, SFTP/PGP, and Connectivity Coordination
- Client-Facing Implementation & Support
- Transmission Troubleshooting & Root-Cause Analysis
- Excel Data Audits & Discrepancy Resolution
Leadership And Community Impact
- Advocate for families navigating medical hardship, experienced in crafting claims-proof documentation and coordinating with medical teams.
- Community service involvement, including interest in search and rescue operations.
- Co-creator of communication playbooks, storytelling frameworks, and outreach materials for community advocacy.
Timeline
Google Project Management
Coursera
12.2025 - 02.2026
Senior Benefits EDI Project Manager
Paycom Payroll, LLC
07.2021 - Current
Executive Administrative Assistant
Tom King Electric
03.2020 - 07.2021
District Child Watch Coordinator
YMCA
10.2016 - 05.2020
Assistant Store Manager
NAPA Auto Parts
08.2011 - 01.2014
AAS-Business Administration - Management
Oklahoma State University–OKC