Mallory Valentine
Phoenix,AZ
Summary
Strategic and detail-oriented leader with a history of driving impactful improvements across logistics networks. Combines analytical expertise with hands-on leadership to optimize processes, improve visibility, and deliver measurable business results. Recognized for influencing stakeholders, streamlining reporting through automation, and leading high-performing teams in fast-paced, high-pressure environments.
Overview
5
5
years of professional experience
Work History
CD Team Lead
Amazon
Tempe, AZ
03.2025 - Current
- Led impactful daily discussions with L7+ CX leadership for North East Super region, directly influencing network improvements through data driven recommendations and stakeholder engagement at the L8+ level which saw a consistent reduction in DEA impact from 18% in Q3, to now 15% in Q4 for CD owned North East sites
- Successfully helped expand LSE tracking visibility beyond CD sites, providing comprehensive network insights
- Led a team of 15 Ship Clerks and provided assistance with any Internal, Site, or TOM escalations needed.
- Drove performance and team morale with daily coaching and support with SW implementation, comprehension, and best business practices with effective leadership.
- Developed iGraphs solutions for VRETs, significantly reducing manual reporting time manually pulling Rodeo
- Worked on integration of overdue metrics into DRIVE dashboard, enhancing network visibility by collaborating with AM and CD SPM on Network LSE process improvements
- Identified and implemented automation opportunities across multiple processes – LSE SW, Overdues, VRETs, Risk, PDP, and ISEs as examples
CD Central Ship Clerk
Amazon
Tempe, AZ
03.2022 - 03.2025
- Clerked multiple sites across super regions.
- Monitored scheduled shipments to achieve timely departure, expediting as necessary and communicating variances to site.
- Communicated with carrier representatives, arranging for equipment drop offs and load departures.
- Completed basic mathematical calculations to check ADHOC and cancellation need based on volume.
- Monitored WIP for fluid sorts to adjust for optimal trailer utilization and monitoring WIP on spur lanes for minimal re-circulation.
- Organized hostler queue to optimize movements and minimize TOM labor hours.
- Monitored Trailer Pool and Cart Trailers to maintain sufficient supply levels to meet business and customer needs.
- On-boarded 2 new clerks into Central Dock.
Central Dock Team Lead
Amazon
Tempe, AZ
07.2021 - 03.2022
- Assisted 10 clerks daily with FC buildings being covered.
- Managed schedules and assisted Manager in finding coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Reported on updates to project specifications and progress.
- Coached clerks on protocols and procedures of each building type to maximize contributions.
- Continuously checked metrics for quality assurance according to thresholds.
- Created and maintained Quick Guides for each CD owned site to allow sharing of information inside Central Dock as well as sharing to FC partners to ensure accurate and up to date information is being tracked on for day-to-day clerking.
Education
Apollo High School
Glendale, AZ05-2005
Skills
- Stakeholder management
- Task delegation
- Scheduling coordination
- Team supervision
Timeline
CD Team Lead
Amazon
03.2025 - Current
CD Central Ship Clerk
Amazon
03.2022 - 03.2025
Central Dock Team Lead
Amazon
07.2021 - 03.2022
Apollo High School