Mallory Ward

With over 7 years of experience in customer service, loan processing, and coaching, I possess a strong skill set in efficiently addressing complaints, improving operational efficiency, and handling sensitive data. I excel in collaborative environments, demonstrating my ability to work effectively with others. Furthermore, I have a documented history of designing and assessing procedures to enhance customer and employer satisfaction.

A professional that excels in providing exceptional customer service, fostering enhanced member relationships, and achieving goals for members experience, transaction accuracy, and product cross-sell. I possess strong problem-solving skills, effectively managing customer conflicts and building solid professional relationships across all organizational levels. With a keen eye for accuracy and attention to detail, I handle confidential client information while implementing efficient operating procedures. Highly praised for exemplary service execution, I demonstrate sound decision-making practices, empowering team members to enhance customer satisfaction and loyalty. My expertise in loan applications, financial analysis, and account management contributes to successful outcomes and valuable decision-making for customers.

Available Upon Request