Mallory Watts
Severna Park,MD
Summary
Medical Aesthetician with 17 years of experience in facial rejuvenation treatments. Successful at connecting with patients to promote services and ensure comfort throughout procedures. Possesses extensive knowledge of medical facial treatments and excels in planning at-home skincare regimens. Results-driven individual known for delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Excellent at sales, and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage patient relationships in the practice.
Overview
13
13
years of professional experience
Work History
Esthetician
Schuster and Schreiber Plastic Surgery
Timmonium , Maryland
11.2021 - 06.2022
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Assisted in the development of customized skin care regimens for clients.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Recommended additional treatments or products based on individual customer needs.
- Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Esthetician
Studio 921
Baltimore, MD
04.2009 - 04.2020
- Checked patients in and out for appointments and collected co-payments.
- Assisted customers in completing paperwork for services rendered.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Responded to customer feedback or complaints in a timely manner.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed chemical peels, facials, waxing, and microblading. services
- Maintained cleanliness of treatment room and equipment between appointments.
- Assessed client needs and recommended skin care and anti-aging products.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Associate of Arts - Nursing
Community College of Baltimore County
Baltimore, MD05-2015
Maryland State Esthetic License -
Von Lee International School of Aesthetics
Pikesville, MD12-2007
Skills
- Advanced facials specialist
- Retail sales strategies
- Sales expertise
- Educated in medical skin care and plastic surgery procedures
- Customer consultation
- Providing excellent customer service
- Ability to multitask
- Attention to detail
- Teamwork and collaboration
- Seeks out and attends continuing education courses
Timeline
Esthetician
Schuster and Schreiber Plastic Surgery
11.2021 - 06.2022
Esthetician
Studio 921
04.2009 - 04.2020
Associate of Arts - Nursing
Community College of Baltimore County
Maryland State Esthetic License -
Von Lee International School of Aesthetics
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