Mallory Wilder
Oklahoma City,OK
Summary
A motivated leader who believes in fostering success through efficient problem-solving and adaptable team management. Drawing from years of experience in leadership roles, possessing a deep understanding of team dynamics, strategic planning, and effective decision-making. My commitment to accuracy and productivity ensures that consistently high-quality results are delivered. Eager to leverage skills and knowledge to enhance operational efficiency and drive organizational growth.
Overview
5
5
years of professional experience
Work History
Staff Supervisor
The Gilded Acorn
02.2024 - Current
- Ensured high-quality customer service through continuous staff training, monitoring, and feedback sessions.
- Conducted regular performance reviews, setting clear expectations for each team member and identifying areas needing improvement or additional support.
- Optimized workflow efficiency with implementing standard operating procedures and performance metrics.
- Managed budgets effectively, reducing overhead costs without compromising quality or performance standards.
- Facilitated open lines of communication between staff members and upper management through regular meetings, one-on-one discussions designed to encourage candid feedback.
Assistant Manager and Server
Ludivine
04.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Supervisor
Sidewalk Cafe
08.2019 - 04.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Education
Master of Business Administration - Human Resources Management
Southeastern Oklahoma State
Durant, OK12.2025
Bachelor of Arts - Sociology
University of Central Oklahoma
Edmond, OK05.2024
Bachelor of Science - Forensic Science
University of Central Oklahoma
Edmond, OK05.2024
Skills
- Human resources administration
- Goal-Oriented
- Training and mentoring
- Operations Management
- Strategic Planning
- Complex Problem-Solving
- Attention to Detail
- Documentation And Reporting
Timeline
Staff Supervisor
The Gilded Acorn
02.2024 - Current
Assistant Manager and Server
Ludivine
04.2022 - 01.2024
Shift Supervisor
Sidewalk Cafe
08.2019 - 04.2022
Master of Business Administration - Human Resources Management
Southeastern Oklahoma State
Bachelor of Arts - Sociology
University of Central Oklahoma
Bachelor of Science - Forensic Science
University of Central Oklahoma
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