Mallory Williams
Guyton,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Efficient and successful in completing cleaning and maintenance tasks quickly and thoroughly. Results-oriented with exceptional communication and strong background in customer service. Responsible Stocker with excellent blocking, facing and customer service skills. Fast worker with attention to detail and completeness.
Overview
1
1
year of professional experience
Work History
Customer Service Specialist, Car Wash Employee
Car Wash Express
08.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Followed safety guidelines for cleaning vehicles and equipment.
- Maintained records of cleaning activities.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
No Degree - Law And Forensics, Mechanic
South Effingham High School
Guyton, GA05.2025
Skills
- Customer Service
- Customer Relations
- Cash Register Operations
- Good Communication Skills
- Customer Service and Assistance
- Telephone Etiquette
- Process Transactions
- Cash Counting
- Team Meetings
- Cleaning Procedures
- Stocking and Replenishing
- Cash Register Operation
- Stockroom Organizing
Timeline
Customer Service Specialist, Car Wash Employee
Car Wash Express
08.2021 - 10.2022
No Degree - Law And Forensics, Mechanic
South Effingham High School
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