Overview
Work History
Education
Skills
Timeline
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Mallory Wolf

Kent,OH

Overview

5
5
years of professional experience

Work History

Waitress

Rockne's
06.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Barista Trainer

Starbucks
10.2020 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.

Waitress

Barrington Golf Club
03.2023 - 06.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Traffic Control Flagger

Tuscarawas County Road And Bridge Department
05.2019 - 07.2019
  • Used flagging tools such as stop and slow paddle and red flag.
  • Controlled flow of automotive traffic under direction of project supervisor.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.

Education

Associate of Science - Biology

Kent State University
Kent, OH

Skills

  • Order Accuracy
  • Guest Relations Management
  • Dining Area Maintenance
  • Safe Food Handling

Timeline

Waitress

Rockne's
06.2023 - Current

Waitress

Barrington Golf Club
03.2023 - 06.2023

Barista Trainer

Starbucks
10.2020 - Current

Traffic Control Flagger

Tuscarawas County Road And Bridge Department
05.2019 - 07.2019

Associate of Science - Biology

Kent State University

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Mallory Wolf