Mallory Worobel
Seymour,CT
Summary
Accomplished Dairy Department Manager, Key Holder, and Retail Pricing Coordinator at Adams Hometown Market, adept in leadership development and inventory management. Demonstrated success in enhancing customer satisfaction and implementing promotional strategies. Skilled in fostering teamwork and achieving operational excellence, with a strong focus on continuous improvement and customer service excellence.
Overview
18
18
years of professional experience
Work History
Dairy Department Manager
Adams Hometown Market
04.2024 - Current
- Implemented strategies to generate revenue and resources for organization.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Updated store management on departmental goals, achievements, and challenges regularly.
- Enforced company policies related to employee conduct, dress code, punctuality, etc.
- Oversaw product rotation to minimize spoilage and waste within department.
- Managed daily operations of dairy department, ensuring smooth workflow.
- Implemented sanitation processes to maintain cleanliness of dairy department.
- Verified product quality and quantities and arranged dairy coolers and shelves.
- Maintained dairy product inventory and ordered new supplies.
- Communicated with vendors regarding availability and special orders.
- Conducted regular audits to ensure accurate pricing, labeling, and merchandising.
- Assisted customers with queries about dairy products, providing recommendations as needed.
- Assisted customers with inquiries and complaints and provided product information.
- Recommended new products based on market research and customer feedback.
- Maintained inventory levels by ordering stock and monitoring expiry dates.
- Implemented inventory control measures to maintain adequate stock levels and minimize waste.
- Conducted regular inspections of refrigeration units to ensure proper temperature maintenance and product freshness.
- Maintained clean and organized work environment, adhering to sanitation standards set by health department guidelines.
- Fostered positive work atmosphere that encouraged teamwork, open communication, and continuous learning among staff members.
- Managed daily operations of dairy department, ensuring smooth workflow and customer satisfaction.
- Analyzed sales trends to identify opportunities for growth within dairy category.
- Assisted with design and layout of dairy displays to maximize visual appeal and ease of shopping for customers.
- Addressed customer concerns or complaints regarding product quality, availability, or pricing.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
Keyholder Manager
Adams Hometown Market
01.2016 - Current
- Resolved escalated customer service issues or concerns.
- Demonstrated expert product knowledge and recommended specific products to suit customers' needs.
- Counted and balanced drawers and armed alarm system as part of store opening and closing.
- Delivered consistent service to customers with proper staff coverage and well-trained employees.
- Maintained store cleanliness and assisted management with operational tasks.
- Handled store opening and closing with consistent attention to established requirements.
- Monitored floor stock levels and assisted in replenishing merchandise.
- Supported sales associates in addressing complex customer needs or concerns.
- Processed incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and stocking shelves accordingly.
- Maintained clean, organized store environment for optimal customer experience.
- Operated various equipment such as pallet jacks, ladders, and hand trucks safely while following appropriate safety protocols.
- Managed cash register, including processing sales transactions and maintaining accurate cash drawer.
- Monitored security cameras and reported any suspicious activity or theft attempts to management immediately.
- Assisted customers in locating products and answering questions about merchandise.
- Liaised with vendors regarding product ordering, delivery scheduling, and invoice discrepancies.
- Opened and closed store according to established procedures.
- Implemented loss prevention strategies to minimize shrinkage levels within store.
- Resolved customer complaints and escalated issues to management.
- Enforced safety guidelines among staff members and reported any accidents or incidents promptly.
- Enhanced customer satisfaction by enforcing service-oriented policies.
- Authorized special actions for returns, exchanges and refunds.
- Worked alongside associates to consistently accomplish daily team goals.
- Offered feedback to senior management on strategies for increasing sales, expanding markets and promoting business.
Dairy Department Manager
Adams Hometown Market
01.2019 - 04.2024
- Analyzed sales trends to identify opportunities for growth within dairy category.
- Fostered positive work atmosphere that encouraged teamwork, open communication, and continuous learning among staff members.
- Addressed customer concerns or complaints regarding product quality, availability, or pricing.
- Maintained clean and organized work environment.
- Conducted regular inspections of refrigeration units to ensure proper temperature maintenance and product freshness.
- Implemented inventory control measures to maintain adequate stock levels and minimize waste.
- Assisted with design and layout of dairy displays to maximize visual appeal and ease of shopping for customers.
- Managed daily operations of dairy department, ensuring smooth workflow and customer satisfaction.
- Managed daily workloads by organizing schedules and delegating tasks.
- Overlooked in the receiving of outside vendors and regular deliveries.
- Maintained proper ordering for all product in the dairy department.
Retail Pricing Coordinator
Adams Hometown Market
08.2012 - 12.2019
- Maintained proper signage for displays and merchandise.
- Maintained sales, specials, and promotions through BRdata program.
- Assisted in the receiving of product from outside vendors along with regular truck deliveries.
- Conducted regular audits of merchandise to ensure accurate pricing and labeling.
- Oversaw daily cash handling duties, including register balancing and bank deposits.
- Maintained optimal service levels by backing up front-line retail staff, operating registers, answering phones and replenishing merchandise.
- Assisted customers with product inquiries and provided exceptional customer service.
- Implemented loss prevention strategies to minimize theft and shrinkage incidents.
- Worked alongside associates to consistently accomplish daily team goals.
- Streamlined processes, reducing pricing discrepancies and ensuring accurate data entry in the system.
- Contributed to a seamless shopping experience by efficiently resolving any price-related issues at the point of sale.
- Provided exceptional customer service by addressing inquiries related to product pricing and promotions promptly and professionally.
Customer Service Associate
Adams Hometown Market
11.2006 - 08.2012
- Maintained knowledge of products and services to promote, upsell and cross-sell.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Served as primary point of contact for customer inquires and questions.
- Interacted with customers, promoting excellent service and experiences to generate repeat business.
- Processed customer transactions according to established policies and procedures.
- Offered customers information about products, services, prices and special offers.
- Answered phones and resolved customer issues and complaints.
- Handled exchanges, returns and refunds.
- Used POS systems to calculate and complete customer orders and transactions.
- Tracked personal performance metrics to ensure goals were met or exceeded.
- Resolved customer complaints in timely and satisfactory manner.
- Worked flexible hours, including weekends and holidays, as needed by business.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Maintained confidentiality when handling sensitive customer information.
- Escalated complex cases to appropriate teams or managers for resolution.
- Handled difficult situations while maintaining professionalism and empathy.
- Adapted communication style based on preferences of individual customers.
- Addressed and resolved customer concerns and complaints.
- Conducted outbound calls to follow up on unresolved issues or inquiries.
- Maintained knowledge of products, promotions, and policies.
- Participated in regular training sessions to stay updated on product changes and policy updates.
- Processed customer orders and returns accurately.
- Shared feedback from customers with relevant departments for continuous improvement efforts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Ansonia High School
Ansonia, CT06.2007
Skills
- Goal Setting
- Customer Service
- Leadership Abilities
- Promotional Strategies
- Organizational Skills
- Cash Handling
- Problem Solving
- Team Building
- Inventory Management
- Store Operations
- Time Management
- Visual Merchandising
- Task Prioritization
- Multitasking Abilities
- Product Knowledge
- Effective Communication
- Decision Making
- Customer Service Management
- Opening and closing coordination
- Drawer counting
- Problem-solving abilities
- Store maintenance
- Store operations oversight
- Relationship building
- Cash handling accuracy
- Front end operations
- Customer service excellence
- Adaptability
- Workplace Safety
- Bank Deposits
- Loss prevention strategies
- Alarm systems
- Goal Setting and Achievement
- Leadership Development
- Adaptability and Flexibility
- Professional Demeanor
- Continuous Improvement
- Store Reset and Recovery
- Reliability
- Flexible Work Schedule
- Computer Proficiency
- Multitasking and Prioritizing
- Problem-Solving
- Inventory and Stocking
Timeline
Dairy Department Manager
Adams Hometown Market
04.2024 - Current
Dairy Department Manager
Adams Hometown Market
01.2019 - 04.2024
Keyholder Manager
Adams Hometown Market
01.2016 - Current
Retail Pricing Coordinator
Adams Hometown Market
08.2012 - 12.2019
Customer Service Associate
Adams Hometown Market
11.2006 - 08.2012
High School Diploma -
Ansonia High School
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