Malonda Young

Assistant Store Manager 2021 to Present

BJ's Wholesale Club- 45101 Towne Center Blvd, Chesterfield, MI 48047

Leads receiving, overnight stock, tire bay, gas station, and omni (online ordering). Maintains relationships with third party vendors, company distribution centers and drivers, elevating safety concerns for shipments of products according to safety guidelines. Ensures all departments are maintaining and following safety standards according to company and state regulations. Reviews schedule forecasting, ordering, and supplies to ensure operational standards. Drives performance and cost-effectiveness by using reporting to identify trends and opportunities within each department. Assesses in team member performance, feedback, coaching and developing talent within the departments. Provides coaching and training to every team member. Performs duties in other areas as needed.

Managing Cashier, membership, asset protection, and online ordering. Monitoring POS systems, cash office procedures, membership goals, auditing and coaching best practice procedures.

• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping and security.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Maintained strong customer relations and effective customer service standards.
• Prepared weekly employee work schedules to meet operational needs.
• Evaluated employee performance and made recommendations for improvements.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Recruited, interviewed, and hired employees and implemented and mentoring program to promote positive feedback and engagement.
• Trained team members in successful strategies to meet operational and sales targets.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Schedule writing for a team of 50+ employees to meet department needs

Coaching and developing associates on standard operating procedures of customer checkout. Providing customer with overall satisfaction.

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Managed department schedules to maximize coverage during peak hours
• Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Reviewed established business practices and improved processes to reduce expenses.

• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.