Malone Jackson
Erin,TN
Summary
Positive and adaptable, along with a natural ability to connect and deliver professional service. Possesses practical knowledge of office administration, aided by strong organization and problem-solving skills. Proficient in digital literacy, with the ability to quickly master new programs or technologies. Prepared to contribute effectively in fast-paced environments. Strong focus on teamwork and effectively collaborating to solve problems. Known for reliability, conflict resolution, and effective communication skills.
Overview
4
4
years of professional experience
Work History
Funeral Service Attendant
Laurel Oaks Funeral Home
2024.05 - Current
- Facilitated smooth operations for funeral directors and embalmers by delivering timely document preparation and effective phone support, contributing to overall service quality.
- Collected and structured relevant data to support documentation processes.
- Exhibited professionalism while coordinating funeral activities, including guiding processions.
- Facilitated funeral services by offering compassionate support to families and guests, including greeting visitors and coordinating seating arrangements.
- Coordinated the transfer of deceased persons to ensure respectful and timely delivery to mortuary or other destinations.
- Escorted mourners to chapels and parlors, providing support during memorial services.
- Executed diverse responsibilities during funerals to guarantee seamless service delivery.
- Maintained inventory of supplies necessary for services and restocked as needed.
- Coordinated with vendors to facilitate catering and floral arrangements for families.
- Collected feedback from families after services to improve service delivery.
- Managed scheduling conflicts among service times, optimizing use of facilities.
- Upheld client confidentiality and privacy by diligently managing sensitive personal information related to deceased individuals and their families.
- Assisted with the preparation and display of the deceased, ensuring respectful presentation throughout the visitation and service period.
- Assisted in the setup and breakdown of funeral services, ensuring timely transitions.
Front Desk Receptionist
Laurel Oaks Funeral Home
2024.05 - Current
- Assisted all visitors in a professional manner while managing multiple tasks.
- Addressed family inquiries and concerns promptly, fostering a welcoming and supportive environment.
- Oversaw call management and efficiently directed inquiries to appropriate staff members.
- Performed administrative duties such as filing, scanning, or updating databases.
- Utilized office calendar system to schedule client appointments and provided timely updates as required.
- Maintained accurate records by updating client information systematically.
- Delivered in-depth explanations of operational procedures and pricing models to facilitate informed decision-making.
- Handled incoming and outgoing mail with timely attention.
- Maintained strict confidentiality.
- Coordinated with colleagues to ensure timely completion of special projects, fostering teamwork and efficiency.
- Executed office tasks independently, demonstrating strong organizational skills.
- Provided administrative support by preparing correspondence and managing office supplies inventory.
- Conducted follow-up calls to gather feedback on services provided, enhancing client relationships.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong working relationships with team members, fostering a positive work environment.
Cashier
Kindred Market
2024.02 - 2025.03
- Operated cash register by processing payments, returns, and exchanges.
- Performed opening and closing procedures, such as restocking and maintaining cleanliness.
- Demonstrated excellent customer service skills.
- Helped maintain an organized display area.
- Managed large amounts of cash during busy hours in a fast-paced environment.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted with mentoring new team members.
- Kept up-to-date on new products and promotions.
Project Coordinator - Construction
Alvarez Construction Company
2022.07 - 2023.08
- Compiled comprehensive project status reports for management review.
- Mediated conflicts among contractors, vendors, and subcontractors regarding materials, resources, and timelines.
- Oversaw construction projects to ensure compliance with relevant laws and industry standards.
- Collaborated in the development of comprehensive proposals for construction projects to enhance project feasibility.
- Executed drafting, updating, and finalization of contractual agreements.
- Oversaw project specifications and implemented change orders to ensure alignment with client requirements.
- Developed comprehensive quality assurance plans to mitigate potential risks.
- Delivered comprehensive technical support during project lifecycle, ensuring seamless execution until close-out.
- Maintained up-to-date project documentation using industry-standard software for accuracy.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Created job files for each project and maintained current data in each file.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Education
Associate of Applied Science (A.A.S.) - Funeral Science
Dallas Institute of Funeral Service
Dallas, TX2025-10
Skills
- Strong work ethic
- Administrative tasks
- Multitasking
- Adaptability
- Organization
- Client relationships
- Teamwork and collaboration
- Professionalism
- Goal setting
- Problem solving
- Payment processing
- Product merchandising
Accomplishments
- Successful completion of The International Conference of Funeral Service Examining Boards: National Board Exam, Arts.
- Successful completion of The International Conference of Funeral Service Examining Boards: National Board Exam, Sciences.
Timeline
Funeral Service Attendant
Laurel Oaks Funeral Home
2024.05 - Current
Front Desk Receptionist
Laurel Oaks Funeral Home
2024.05 - Current
Cashier
Kindred Market
2024.02 - 2025.03
Project Coordinator - Construction
Alvarez Construction Company
2022.07 - 2023.08
Associate of Applied Science (A.A.S.) - Funeral Science
Dallas Institute of Funeral Service