Malori Dean
Chicago,IL
Summary
Dedicated professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top-quality services and support. Blending strong analytical and communication skills to identify and address individual needs of clients, recommending and effectively promoting products in alignment with preferences. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Cashier
Jewels Osco
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Delivery Driver
Grub Hub
01.2020 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Administrative Assistant
Robert Half
09.2019 - 11.2020
- Confirm availability with temporary candidate and maintain a list of 'active' candidates
- Reach out to candidates that have not checked in to their assignment each morning
- Making calls to temporary candidates for reminders and miscellaneous items
- Coordinating tasks as needed with corporate onboarding staff
- Submitting drug and health screenings
- Processing client specific documents.
Sales Associate
Americash Loans
11.2018 - 09.2019
- Loan Processing
- Daily in-person interaction with customers
- Sales and Marketing
- Handled cash and balanced financial transactions
- General office duties
- Daily upkeep of the store
- Establish and maintain positive working relationships with all customers
- Meeting established goals
- Introducing promotions and opportunities to customers.
Delivery Driver
Delivery & Distribution Solutions Ltd
07.2017 - 08.2018
- Completed a daily pre-trip inspection checklist before first delivery of the day
- Delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs
- Established long-term customer relationships through prompt and courteous service
- Operated motor vehicles in a safe and efficient manner
- Met and surpassed productivity targets and quality standards
- Notified branch management of any vehicle safety concerns and issues
- Obtained signatures needed to complete and process all paperwork in a timely manner.
Delivery Driver
Silver Star
12.2016 - 07.2017
- Completed a daily pre-trip inspection checklist before first delivery of the day
- Selected the most efficient routes in compliance with delivery instructions and fuel policy
- Picked up and delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates
- Established long-term customer relationships through prompt and courteous service
- Operated motor vehicles in a safe and efficient manner
- Met and surpassed productivity targets and quality standards
- Notified branch management of any vehicle safety concerns and issues
- Obtained signatures needed to complete and process all paperwork in a timely manner.
Education
Certificate - Esthetics
Estelle Skin Care And Spa Institute
Skokie, IL10.2024
Certificate of Cosmetology -
Paul Mitchell
01.2015
High School Diploma -
Nicholas Senn
06.2013
Skills
- Microsoft Word
- Excel
- Outlook
- Faxing
- Scanning
- Organizational Skills
- Active Listening Skills
- Sharp Problem Solver
- Excellent Customer Service Skills
- Patience and Empathy
- Financial
- General Office Duties
- Cash Handling
- Cleaning and Sanitizing
- Time Management Skills
- Reliability and Punctuality
- Written and Verbal Communication
Timeline
Cashier
Jewels Osco
10.2023 - Current
Delivery Driver
Grub Hub
01.2020 - 10.2023
Administrative Assistant
Robert Half
09.2019 - 11.2020
Sales Associate
Americash Loans
11.2018 - 09.2019
Delivery Driver
Delivery & Distribution Solutions Ltd
07.2017 - 08.2018
Delivery Driver
Silver Star
12.2016 - 07.2017
Certificate - Esthetics
Estelle Skin Care And Spa Institute
Certificate of Cosmetology -
Paul Mitchell
High School Diploma -
Nicholas Senn
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