Malorie Hudson
Mount Dora,Florida
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
05.2024 - 06.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Team Member
Maple Street Biscuit
05.2023 - 10.2023
- Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.
- Maintained updated certifications in food safety and sanitation regulations.
- Kept track of dietary restrictions for guests with allergies or specific needs to avoid cross-contamination of ingredients during meal preparation.
- Bussed tables, washed dishes and organized kitchen for prompt service.
- Actively contributed to a positive workplace culture by fostering camaraderie among team members through collaboration, mutual respect, and shared goals.
- Facilitated smoother kitchen operations by maintaining clear communication between back and front of house.
- Prepared wide variety of menu items following specific recipes to meet customer satisfaction.
- Developed system for organizing ingredients, speeding up cooking process.
- Enhanced kitchen efficiency by streamlining food prep processes.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
Cashier
Publix
02.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Back of House Team Member
BurgerFi
03.2021 - 05.2021
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Assisted with training new BOH staff members on established processes and goals.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Prepared food and drinks while following safe food handling procedures.
Team Member
Culver's Restaurant
11.2020 - 01.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Ocoee High School
Ocoee, FL06.2022
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Multi-tasking skill
- Adaptability and Dependability
- Workplace Safety
- Punctual and Reliable
- Shift Scheduling
- Returns processing
- Sales Promotion
Timeline
Head Cashier
Lowes Home Improvment
05.2024 - 06.2024
Team Member
Maple Street Biscuit
05.2023 - 10.2023
Cashier
Publix
02.2022 - 04.2023
Back of House Team Member
BurgerFi
03.2021 - 05.2021
Team Member
Culver's Restaurant
11.2020 - 01.2021
Ocoee High School