Malorie Kilgore

Reduce outstanding self-pay credit balances > 90 days for Acute and Physician to ensure timely resolution, within departmental control, and improve patient experience. Work self-pay credits down to a zero balance as well as work action logs sent to Union from Customer Service. Ensure that traditional governmental credit balances have been actioned timely and appropriately to resolve prior to 60 days, and department maintains less than 5% outstanding credit A/R in excess of 60 days, within department's control. I work reports from top to bottom when I am able to, to help clean up any back log as well as new inventory. While being a SMART, my responsibilities vary. I train new associates that onboard the clients I support, perform quality audits for our domestic and global associates, create tip sheets, root cause within my client, attend meetings to further my education, shadow leadership, assist associates.

- Completed SMART training May 24, 2023

- Trained access health for the Union client

- Trained multiple different associates for the TMH client

- Learned several different host systems including SMS, Soarian, Cerner, Star and Epic

- Created multiple different tip sheets for all clients that I support

- Root caused Soarian issues and provide education to the team

- Have received multiple workday badges from leadership for thank yous, All For One + One For All, Problem Solver, Inspiring, Don't Accept Complacency. The Status Quo Isn't Good Enough.

- Awarded Associate of the Year 2024

• Inspect vehicles in field for damage being reported on insurance claim for multiple insurance carriers
• Prepare estimates and supplements for repair cost for multiple insurance carriers in CCC
• Manage and prioritize work orders
• Ensure that all repair work performed, including parts and labor, meet insurance carrier standards of excellence
• Schedule appointments for vehicle inspections with vehicle and/or body shop owners
• Communicate daily with insurance carriers and customers throughout the appraisal process
• Provide exemplary service to insurance carriers, vehicle owners and shop owners

• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
• Oversaw store operations by counting cash drawers, ordering product, and supervising staff, when owner was out of the store
• Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
• Prepared merchandise for distribution and placement across sales floor
• Engaged with customers to build rapport and promote long-term loyalty for increased sales
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
• Kept close eye on employees and customers to assess theft risks and maintain loss prevention goals
• Returned change and currency and processed debit and credit card payments with100% accuracy rate
• Researched issues to obtain appropriate answers to customer inquiries
• Marked-down clearance items and relocated merchandise to proper store areas

• Assembled trophies per specifications of individual orders
• Inventory management
• Ordered supplies as needed to ensure orders could be filled timely
• Managed company store at L3 location