Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Malorie Long

Raeford,NC

Summary

Dynamic leader with proven expertise in operations oversight and customer service excellence, honed at Lowe's. Skilled in inventory control and staff supervision, I excel in building relationships and enhancing team productivity. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a results-driven approach with a focus on strategic workforce management and retail operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager- Operations

Lowe's
06.2012 - Current
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed employee time card edits and closed payroll.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Created and maintained safe and secure work environments for employees. Promoted a strong safety culture.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Receptionist

Reed-Lallier Chevrolet
08.2009 - 05.2012
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Education

High School Diploma -

Jack Britt High School
Fayetteville, NC
06.2010

Skills

  • Records Management
  • Operations Oversight
  • Store Organization
  • Inventory Control
  • Human resource policies
  • Staff Supervision
  • Time Management
  • Relationship building and management
  • Staff Scheduling
  • Retail Operations
  • Workforce Management
  • Customer Service

Accomplishments

  • Worked as the Inventory Captain and closed out inventory beating plan by almost $100,000, which added straight to our bottom line.
  • Successfully completed the Shining Star Program at Lowe's which is used to test and develop top talent in the district.
  • Discovered over $300,000 in operational errors in one fiscal year, leading to $300,000 in operational recoveries for Lowe's.

Timeline

Assistant Store Manager- Operations

Lowe's
06.2012 - Current

Receptionist

Reed-Lallier Chevrolet
08.2009 - 05.2012

High School Diploma -

Jack Britt High School

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Malorie Long