Malorie Massie
Cumming,GA
Summary
Dynamic professional with a proven track record in audience engagement and creative concept development, notably with Real Housewives of Atlanta. Excelled in high-stress situations at United Airlines, enhancing customer loyalty through empathetic service. Skilled in production scheduling and social media promotion, consistently delivering high-quality outcomes and driving audience growth.
Overview
35
35
years of professional experience
Work History
Reality Star
Real Housewives of Atlanta
Atlanta
05.2014 - Current
- Worked effectively under pressure, consistently meeting tight production deadlines without sacrificing performance quality.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Enhanced storytelling through the use of physical movement, facial expressions, and vocal techniques.
Manager
The Bailey Wine Cellar
Atlanta, GA
05.2018 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Set of weekly wine tasting.
- Selected wines for merchandise selling.
Customer Service Representative
United Airlines
Houston, TX
08.1989 - 11.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - General Studies
Deshler High School
Tuscumbia, AL05.1986
Skills
- Creative concept development
- Audience engagement
- Production scheduling
- Social media promotion
Timeline
Manager
The Bailey Wine Cellar
05.2018 - 11.2023
Reality Star
Real Housewives of Atlanta
05.2014 - Current
Customer Service Representative
United Airlines
08.1989 - 11.2008
Diploma - General Studies
Deshler High School