Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malorie Orr

Las Vegas,NV

Summary

Dynamic Inventory Control Lead at Jenni Kayne, recognized for enhancing accuracy rates and driving cost savings through process improvements. Proficient in warehouse operations and inventory tracking, I excel in team collaboration and training, fostering productivity and efficiency. Committed to delivering exceptional results while maintaining a focus on customer satisfaction.

Hardworking and skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with three years of industry experience. Demonstrated success in contributing to team objectives.

Overview

6
6
years of professional experience

Work History

Inventory Control Lead

Jenni Kayne
10.2022 - Current
  • Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
  • Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
  • Enhanced team productivity through effective training, coaching, and performance management of inventory control staff members.
  • Played an essential role in successful annual physical inventories by coordinating logistics, scheduling personnel shifts, and overseeing accurate counting procedures.
  • Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
  • Performed data entry and completed proper paperwork.

Server

Al's Garage
03.2022 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Sago's Tavern
07.2021 - 03.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.

E-Commerce Clerk /Online Grocery Associate

Smith's Food & Drug Stores
03.2020 - 08.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Facilitated staff training sessions on new software, enhancing overall productivity.
  • Managed a team of customer service representatives to handle inquiries promptly and professionally, resulting in improved customer retention rates.

Call Center Representative

Alorica
07.2019 - 02.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Education

General

County of San Bernardino
San Bernardino, CA
07-2014

Skills

  • Warehouse operations
  • Stock rotation
  • Pallet jack proficiency
  • Product identification
  • Storage optimization
  • Barcode scanning
  • Teamwork and collaboration
  • Customer service
  • Order picking and processing
  • Inventory tracking

Timeline

Inventory Control Lead

Jenni Kayne
10.2022 - Current

Server

Al's Garage
03.2022 - 09.2022

Server

Sago's Tavern
07.2021 - 03.2022

E-Commerce Clerk /Online Grocery Associate

Smith's Food & Drug Stores
03.2020 - 08.2021

Call Center Representative

Alorica
07.2019 - 02.2020

General

County of San Bernardino

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