Malorie Thornton
Bluffton,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both Social Media and Beauty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Patient Care Technician/Medical Assitant
LUX - A Medical Spa
09.2023 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Took photos from different angles and perspectives to capture perfect before and after photos of patient before and after photos
- Assisted physicians with aesthetic medical procedures (wrinkle relaxers, dermal filler, and laser txs) , including preparing, stocking, and sanitizing treatment rooms
- Developed very detailed knowledge on skin health medical grade skincare and makeup.
- Developed very detailed knowledge on medical terminology and office flow
Social Media Coordinator/Receptionist
Prestige Stone And TIle
01.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Increased customer engagement through social media and SEO.
- Oversaw all marketing graphics
- Interacted with clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Established and managed supplier and vendor relationships.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Took photos from different angles and perspectives to capture perfect before and after photos of clients homes
Barista
Corner Perk
06.2022 - 02.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
High School Diploma -
Central High School
Carrollton, GA05.2019
Skills
- Welcoming
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Attention to Detail
- Written and Verbal Communication
- Google Office Suite and Microsoft Office
- Adobe Photoshop, Lightroom, and Canva
- Medical EMR
- POS
Timeline
Patient Care Technician/Medical Assitant
LUX - A Medical Spa
09.2023 - Current
Social Media Coordinator/Receptionist
Prestige Stone And TIle
01.2023 - 08.2023
Barista
Corner Perk
06.2022 - 02.2023
High School Diploma -
Central High School
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